Coordinator III

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator III

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Head Neck Surgery-Head And Neck Institute

Job Code

U20005

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Our department is looking to add a Coordinator II to their collaborative team of caregivers. You will assist with scheduling, caregiver staff assignments, physician administrative support, and scheduling maintenance to ensure a smooth workflow for the daily operations. This position requires flexibility.

The ideal candidate is someone who:

- Has medical office experience.

- Is proficient in Word, Excel, and Outlook.

- Has experience with EPIC.

- Demonstrates excellent customer service skills.

This position provides a solid foundation for learning the Cleveland Clinic's various systems and operations. Opportunities exist both within and outside the department to advance into other administrative or clinical positions.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Job Details

Responsibilities:

• Coordinates various department activities by facilitating analysis and reporting information.
• Develops, maintains and distributes reports for schedules, budgets, staff , paid time off and patient information.
• Coordinates various activities and provides customer support to internal and external customers.
• Prepares, provides analysis and implements special studies and projects.
• Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
• Enters appointment into respective programs, both routine and emergency add-on.
• Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enters all updates, correction and changes to scheduled procedures/surgeries.
• Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function.
• Notifies patients of their arrival times per area protocols.
• Acts as a resource to all department personnel (surgeons, administrative assistants, nurses, residents, etc.) on daily activity.
• Communicates with all departments to maximize efficiency and expedite the admission process.
• Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
• Communicates with patients and their families to provide detailed instructions, directions and resources available.
• Other duties as assigned.

Education:

• High School Diploma or GED.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of five years office experience.
• Minimum five years experience coordinating and assisting with management functions and special projects.
• Proficient with spreadsheets, word processing and database software.

Physical Requirements:

• Manual dexterity sufficiently to operate CRT and other basic office equipment.
• Occasional lifting or carrying of up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Keywords: Coordinator, Coordination, Coordinator III, Administrative, Office, Surgical Scheduler, Scheduling, Scheduler, Surgery Scheduler

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities