Coordinator International

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator International

Location

Weston

Facility

CC Florida Weston

Department

Global Patient Services-Cleveland Clinic Florida

Job Code

000205

Shift

Days

Schedule

8:00am-5:00pm/8:00am-5:00am

Job Summary

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital has contributed to earning the No. 1 hospital ranking in the Miami-Fort Lauderdale metro area and remains a top hospital in Florida, according to the U.S. News & World Report.

As an International Coordinator, you will coordinate and facilitate all international patients. This includes registration, managing travel arrangements, facilitating patient payments, overseeing all day-to-day activities, correspondence, providing and securing documentation, greeting and welcoming international patients and more.

The ideal future caregiver is someone who: • Speaks English and Spanish. • Has knowledge of medical terminology. • Has excellent communication, interpersonal and customer service skills. • Demonstrates a strong work ethic.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Details

Responsibilities:

• Manages and facilitates international patients within the time frame requested including registration, travel arrangements, and facilitating patient payments.
• Oversees all day-to-day activities associated with international.
• Acts as a liaison between Cleveland Clinic Florida and outside providers when services are not available.
• Provides and secures necessary documentation to support international needs on a daily basis including collecting insurance information.
• Corresponds with all parties involved and communicates relevant information with International management.
• Secures and provides the necessary medical documents to support the International patients request to travel to CCF.
• Greets and welcomes International patients upon their arrival to CCF.
• Acts as a liaison with PFS and other ancillary departments on the patient's behalf for all International patients.
• Provides and coordinates translation services as requested.
• Ensures that patients and referring physicians are provided with timely reports.
• Provides monthly reports of activities to appropriate managers in a timely manner.
• Maintains complete and up-to-date documentation and files at all times, including product and service quotes.
• Other duties as assigned.

Education:

• Associate's Degree or two years of experience in a health care setting.

Languages:

• Must be bilingual (English/Spanish).

Certifications:

• None required.

Complexity of Work:

• All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:
• World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
• Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
• Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
• Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
• Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
• Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.
• Ability to work with various computer software and understand their relationship to one another.
• Knowledge of patient accounts, which include client service, insurance processing, cash application, hospital and professional billing and pricing.
• Computer literate with demonstrated proficiency of all Microsoft applications.
• Must have excellent verbal and written communication skills.

Work Experience:

• Two years of experience in a patient service environment.

Physical Requirements:

• Essential Duties: The ability to retrieve and relay information in a written, auditory and/or visual fashion is essential. The methods used to express or exchange ideas are by spoken or written word. Telephone and manual dexterity skills are required. A professional demeanor to promote a positive image for the organization is crucial. The ability to communicate effectively with both internal and external customers is essential. The capacity to maintain confidentiality in the handling of sensitive information is critical.
• Physical Duties: The position requires prolonged periods of sitting with a light amount of physical work, which may include lifting and carrying items of up to 25 pounds. There is frequent walking, sitting, standing, pushing, pulling, bending and stooping.
• Working Conditions: The occupant of this position spends almost 100% of his/her time in air-conditioned areas. The potential for exposure to blood-borne pathogens, body fluids or potentially infectious material is minimal to none.

Personal Protective Equipment:

• Video display terminal screen protector is available upon request.
• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities