Coordinator, Omni Operations / Systems

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
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A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Coordinator, Omni Operations / Systems
Primary Purpose: The Coordinator, Omni Operations / Systems will be responsible for the daily management of OMS and store fulfillment. This position will support the implementation, organization, timely distribution and communication of systems enhancements and related materials supporting key field initiatives. This individual will work in a highly collaborative role with a broad group of corporate business partners and field leaders.
The successful individual will leverage their proficiency in Omni Operations to...

• Assist in the ongoing management of store order fulfillment supported by the Order Management System (OMS). Responsible for daily monitoring of OMS order fulfillment. Work with stores on an as needed basis for store related / procedural issues.
• Support work with the End to End Fulfillment team with fulfillment analysis for troubleshooting / issues resolution.
• Partner in the testing and documentation for system enhancements / implementations. Including Weekly communication and procedural documentation.
• Coordinate the pilot process timeline and communication process for system enhancements / implementations. Gather and organize feedback so learnings can be shared and, where needed, taken into account for the full rollout.
• Assist with the launch & ongoing program management of Coachtopia.
• Manage the UPS application for all stores including maintenance of application, communication of outages, troubleshooting of issues with the field and set up of new stores.
• Develop a working knowledge of the LMS (Location Management System) application. Assist with data management and maintenance, partnering as needed with cross functional data owners.
• Assist in the ongoing management of store openings, closings and renovations.
• As needed, create surveys to gather store feedback. Compile and organize results.
• Draft and edit store communication and documentation as needed.
• Assist with systems / POS set-up requirements to facilitate in-store and pop-up events in partnership with the Marketing, PR and Customer Experience teams.
• Develop a strong working knowledge of in-store processes, applications and systems, as well as all Coach Omni channel platforms.
• Support Store Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours to react to any urgent or time sensitive issues.

The accomplished individual will possess...

• Strong written and verbal communication as well as analytical and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
• Ability to proactively troubleshoot and problem solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Superior follow through, organization and customer service oriented.
• Ability to work independently as well as cross functionally in a highly collaborative environment.
• Adaptability / flexibility, initiative and time management skills.
• Ability to react quickly with a strong sense of urgency.
• Ability to maintain composure and effectiveness in a fast-paced environment.
• The ability to be comfortable working with many levels of Field and Corporate Leadership.

An outstanding professional will have...

• Bachelors or Associates degree is preferred, with a minimum of 2-3 years of relevant work experience preferably in a similar role or in an operations focused role in a store.
• Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office.
• Curiosity and a passion to learn and to make an impact.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other basis prohibited by applicable law. #LI-HYBRID #LI-AD1 Visit Coach at www.coach.com
Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
BASE PAY RANGE $58,500.00 TO $65,000.00
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