Coordinator, Partner Support Teams

WHO YOU ARE:

Are you adaptable, open, and available for your team? Do you lead by example and are willing to assist your team? Do you excel at conflict resolution and seek to find viable solutions for customers?

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

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RESPONSIBILITIES:

The Coordinator will m anage two teams who are the primary point of communication between Deluxe's Partner Channel Sales Reps and internal departments. You will represent the front line of Deluxe's mission to offer innovative solutions and exceptional service to help their business grow.

• Responsible for client satisfaction and overall management of the client relationship within operations
• Monitor call queues, call volume, and other metrics
• Analyze results and analyzes trends
• Maintain comprehensive knowledge of applicable products, services, onboarding process, company policies and procedures
• Perform regression testing for client-facing and operation applications to ensure changes made by programmers are correct
• Responsible for department policies, procedures, and standards as it relates to customers, agents, and employees
• Select, develop, and evaluate personnel
• Develop and liaise with ISO, agent banks, operational resources, and clients
• Assist with escalated issues within internal portal and testing internal portals

BASIC QUALIFICATIONS:

• EDUCATION: Bachelor's Degree (or equivalent experience) in business or a related field
• 2 years of experience with client-focused people management, or related experience
• Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (desired but not required)

• 1 year of people management
• Strong communication skills
• Ability to process a high volume of information and channel it to the appropriate destination
• Ability to lead a team externally (regarding merchants, for resolution/completion of project/installation)

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .