Coordinator, Sales Operations

SUMMARY DESCRIPTION

As a member of the Sales Operations Department, the Sales Operations Coordinator will play a proactive role in supporting all members of the direct Sales Organization as well as independently contracted distributors as a means to sustain customer satisfaction. Primary focus of this role will include the execution as well as the management of Smith + Nephew's inventory assets within their assigned regions in accordance with corporate and divisional guidelines and standard operating procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Process consignment stock requests and ensure on-time delivery for scheduled cases.
• Process sample stock requests on an as needed basis
• Collaborate with distribution centers as well as supply chain when needed.
• Ensure all procedures are followed for IDE, HDE and other clinical exceptions.
• Locate product in the field when stock-outs occur at the distribution center as required for scheduled cases.
• Perform inventory transfer transactions on behalf of the dealer or sales representative and assist in prepping sold inventory for billing.
• Available after core business hours and weekend support to field emergencies, on a rotational basis.
• Assist in the task to decrease the value of unbilled revenue by supporting the Sales Organization in securing purchase orders within their assigned regions.
• Process bill and replacement for Hospital Consignment orders in accordance to Smith + Nephew's inventory management regulations.
• Process and monitor dealer initiated orders in field inventory system, ensuring pricing accuracy as required to invoice associated transactions and recognize revenue in a timely manner.
• Collaborate with the Recon Consignment Team when inventory issues arise while processing billing orders.
• Assist in the review and handling of open order report for outstanding revenue opportunities
• Respond and troubleshoot sales representative and distributor inquiries regarding the status of open orders, delivery and/or invoicing.
• Respond to internal and external customers inquires in accordance with departmental service level agreements.
• Available for fielding inbound internal and external customer calls based on departmental standards.

SUPERVISION RECEIVED

Under direct supervision of Director of Operations

DESIRED MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• Bachelor's Degree preferred degree or equivalent years of experience
• 1-5 years' experience in Sales Operations, Customer Service or Inventory Management
• Medical Device or healthcare experience preferred
• Strong written and verbal skills
• Customer Focused
• Demonstrates strong time management skills
• Detailed oriented
• Ability to work with minimal supervision
• Ability to problem solve and think logically
• Team player
• Working knowledge of MS Office Suite
• Previous SalesForce.com, Oracle and or Surgisoft experience a plus

TOOLS AND EQUIPMENT USED

Ability to utilize general office equipment including telephone, computer, printer, copier, scanner and fax machine.

PHYSICAL REQUIREMENTS

The physical requirements listed in this section include, but are not limited, to the motor/physical abilities and skills require of this position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

While undertaking the essential duties and responsibilities of the position, the employee must repeatedly

sit, listen, speak, and stand. The employee is required to go to all areas of the company. The employee may be required to periodically lift and/or move up to 25 pounds.

ADVERSE WORKING CONDITIONS

There are no adverse working conditions associated with this position.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

DISCLAIMER

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.