Coordinator, Talent Operations

About the Team  

The Talent team at College Board (also known as Human Resources) shapes the workforce that positively impacts millions of students across the world. It’s a close knit, dedicated team of ~30 people with a passion for facilitating a stronger experience for our 1,800 employees. We pride ourselves on being end-user focused, using data to solve problems, innovating to find a new way, communicating directly and honestly, and having fun along the way.  

About the Opportunity   

As the Talent Operations Coordinator you play an essential role in supporting College Board’s HR team. You will support the full Benefits suite provided to staff at College Board and ensure our benefits are implemented from end to end – while this work is not seen by all staff it is critical to staff being supported well at all stages of their lives and careers. You will also play a large role in ensuring our Talent Generalist team operates as efficiently and strategically as possible. You will support regular Workday functions that impact every single staff member at College Board and, based on user experience, enhance the way we operate as a Talent Team.  

In this role, your work will fall into two primary buckets:  

Generalist and Talent Team Support (50%) 

Inbox Management  

• Serve as the primary point of contact for the Talent@ inbox managing incoming mail, responding to questions and concerns and ensuring Generalists are set up for success  

• Identify trends and needs that come through the Talent@ inbox to enhance service provided by Generalists to the College Board staff population  

Tuition Reimbursement  

• Support the administrative processing of Tuition Reimbursement for the 3 reimbursement plans that are offered to College Board employees  

• Ensure that requests about Tuition Reimbursement are answered clearly and efficiently while honoring the Reimbursement protocols.   

Workday Support 

• Complete the regular cadence of Workday business processes required for College Board Generalist support including name changes, location changes, checking for Benefits enrollment gaps, manager shifts and more.  

• Support Employment Verification requests from current and former employees at College Board 

• Oversee position management and hiring business processes for Contingent Workforce 

Talent Team Support 

• As needed, support the special projects that exist throughout the talent team both virtually and in the New York Office – this could include supporting office operations at times 

Benefits Operations Support (50%) 

Retiree Plan Operations  

• Manage multimodal communications with retiree plan stakeholders, quarterly Retiree benefit payments including following up on delinquent payments, searching on-line resources to determine status of retiree, and coordinating next steps with Accounts Receivable. 

• Track and pay benefit invoices in coordination with Accounts Payable. 

• Assist with annual updates to retiree benefit enrollment and coordinate with Accounts Receivable to cancel those who have not made payment. 

• Assist with annual benefit audit for retirees and annual CMS compliance reporting 

Benefits Compliance and Operations 

• Assist with annual discrimination testing and other compliance related processes 

• Complete weekly discrepancy reporting for Anthem 

• Post all benefit training opportunities to Talent Calendar 

• Process annual Small Benefit Distributions in accordance with TIAA Plan rules 

• Launch surveys after benefit trainings and educational sessions 

• Update weekly accommodations tracker for review by Talent Generalists 

• Support Associate Benefit Director with all Open Enrollment tasks 

• Monitor MyBoard (internal intranet at College Board) pages for outdated information and make updates as requested. 

• Assist with other projects as directed 

 About You  

You have 

• Excellent time management and organizational skills are required to manage multiple tasks, set priorities, and meet deadlines 

• Demonstrated ability to accept feedback, learn from it, and implement changes to improve performance is critical. 

• Strong verbal and written communication skills are essential, with the ability to respond to inquiries clearly and professionally 

• Demonstrated achievement orientation, with the ability to create impact, set measurable goals, track progress, and articulate results. 

• Experience in HRIS specifically Workday for HR related support work  

• Strong PowerPoint, Word, Excel, and MS Project skills including MS Excel skills including formula development and v-lookup skills  

• A keen attention to detail  

• Interest and desire to support user experience, team operations and work of the HR function  

• Bachelor’s degree in human resources, business, finance, or a related field preferred  

• A passion and enjoyment in helping teammates and employees do their best work  

• Authorization to work in the United States  

About Our Process  

Application review will begin immediately and will continue until the position is filled  

While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process 

About Our Benefits and Compensation 

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.  

The hiring range for a new employee in this position is $50,000 to $65,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.  

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.  

Your salary is only one part of all that College Board offers, including but not limited to:  

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more 

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility 

• A job that matters, a team that cares, and a place to learn, innovate and thrive 

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.