Coordinator, Technical Operations (Pluto TV)

Overview:
Pluto TV is seeking a Coordinator to join our Content Operations Team. This position will play a significant role in the development and maintenance for Pluto's content workflows across all various distribution platforms implementing and ensuring quality standards for our global teams. This role will work in support of the Manager, Content Operations in resolving near-term production issues and in advancing and improving our technical workflows for long-term efficiency. A sound technical acumen and an ability to interface with Product and Engineering teams to identify and resolve issues are critical attributes that will drive success.
Responsibilities:

• Planning and coordination for various content-related projects including documentation
• Act as the primary point of contact for all library maintenance requests and quality control
• Develop strong working relationships between Pluto TV distribution and Content Feed teams in order to resolve production-related issues and advance new technical feature requests
• Oversee a technical issue queue and ensure that all tickets are properly evaluated, prioritized, and resolved in a timely manner
• Generate and deliver usage reports to key technical services vendors
• Provide regular reporting to management as it pertains to operational KPI's
• Assist in developing workflows to streamline our production operations
• Help define and implement evolving distribution requirements and associated best practices
• Interface with content partners and labs within technical onboarding efforts
• Escalation point for all internal Content Ops quality control needs

Basic Qualifications:

• 2+ years of experience in the Media and Entertainment industry, working in content management systems, QC and content distribution workflows
• Strong project management skills and capacity to manage multiple concurrent projects
• Knowledge of common digital media formats, standards and codecs - Video, Audio, Captions, Images & Metadata (e.g. M3U8, MP4, .422, etc.)
• Comfortable working in Atlassian products (Confluence and Jira)
• Understanding of Amazon Web Services and Glacier Storage
• Knowledge of JSON and XML files
• Intermediate knowledge of Excel and Google Sheets
• Excellent communication skills and an ability to lead projects independently

#LI-Hybrid
Citizenship
Citizens of Pluto TV have the privilege of entertaining millions of people. We are entrepreneurs looking to revolutionize the future of TV. While our planet is small, our ambition is boundless. The stakes don't get much higher. Becoming a Citizen is hard work. We need self-starters that thrive in changing environments, who treat company resources like their own, and who deliver seemingly impossible outcomes at warp speed. It's the only way we stay ahead of the giants looking to take the opportunity we have earned. We are selective but once chosen, you're in.
Why You Should Become a Citizen of Pluto TV
As stated, becoming a Citizen is hard work but the rewards of citizenship are plentiful. Work with the smartest people on some of the most complex projects of your life, while profoundly impacting both Pluto TV and the broader world of entertainment. Share in the epic quest to define the future of television as we know it. Big commitment, big impact, lasting change. As a Citizen, you will enjoy generously-sponsored medical benefits, a generous vacation policy, 401K retirement plan, social and team events, and more!
At PlutoTV and Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies, we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
Pluto TV, a Paramount Global company, is the leading free streaming television service in America, delivering 250+ live and original channels and thousands of on-demand movies in partnership with major TV networks, movie studios, publishers, and digital media companies. Pluto TV is available on all mobile, web and connected TV streaming devices and millions of viewers tune in each month to watch premium news, TV shows, movies, sports, lifestyle, and trending digital series. Headquartered in West Hollywood, Pluto TV has offices in New York, Silicon Valley, Chicago and Berlin.
ADDITIONAL INFORMATION
Hiring Salary Range: $43,000.00 - 60,000.00.
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.
https://www.paramount.com/careers/benefits
Paramount is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to [email protected]. Only messages left for this purpose will be returned.
Nearest Major Market: Los Angeles