Copywriter

Job Title: Copywriter (part-time)

Duration: 6 months

Location: Portland, OR (hybrid)

Key-skills: Story-telling, Adobe Workfront, SEO, Content Marketing, Salesforce Marketing Cloud, Project Management

Job Description:

We are committed to enhancing our customers' experience and relationship with us. The Customer Marketing & Success team plays a pivotal role in achieving this by building trust, satisfaction, and meaningful engagement. We are seeking a Copywriter to create clear, compelling, and customer-centric communications that drive positive outcomes.

Key Responsibilities:

• Collaborate with the Customer Marketing & Success team to develop copy for various channels, including email, web content, social media, and customer materials
• Craft clear, engaging, and persuasive copy that aligns with our brand voice and messaging strategy
• Support initiatives aimed at increasing customer trust and satisfaction
• Create content that positions client as a knowledgeable guide for customers navigating the changing energy landscape
• Develop personalized communications that proactively address customer needs and concerns

Qualifications:

• Bachelor's degree in marketing, communications, English, or a related field
• Strong understanding of brand voice, tone, and messaging strategy
• Ability to translate complex concepts into clear and compelling copy
• Creative thinker with a passion for storytelling and audience connection
• Collaborative team player with excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously

Top Priorities (First Few Weeks/Months):

• Communicating about client's community investments for grid reliability and affordability
• Supporting customer pricing communications
• Assisting with customer onboarding processes

Biggest Challenge:

Managing multiple projects simultaneously will be the biggest challenge. Effective project management and organization, as well as proactive communication with partners, are essential for success in this role.

Required Skills:

Must-Haves:

• Storytelling ability: Translating complex topics into easy-to-understand narratives
• Attention to detail: Adherence to brand guidelines, punctuation, grammar, etc.
• Communication skills: Clear, timely, and effective communication with partners

Nice-to-Haves:

• Adobe Workfront experience
• Experience with SEO and content marketing
• Knowledge of Salesforce Marketing Cloud

Education and Experience:

• Bachelor's degree in marketing, communications, English, or a related field, or 5 years of experience in copywriting
• At least 5 years of proven experience in copywriting, preferably in a customer-focused or marketing role