CORE Logistics Operations Representative

Core Team – Logistics Operations Representative

Remove the Complexity from Logistics

RPM is one of the fastest-growing logistics companies in North America and Europe, servicing the Finished Vehicle logistics and Freight transportation industries. Leveraging a robust network of 50,000+ independent carriers around the globe, we deliver thousands of loads per month and hundreds of thousands of vehicles per year, addressing our customers’ shipping needs by sourcing and developing capacity using our own proprietary technology tools and software. With our continued global expansion into new markets, we have expanded our 3PL solution-driven service offerings to include capacity planning, information technology, network design, strategic planning, and transportation services.

RPM made the Inc. 5000 list 8-straight years, Inc. 5000 Regionals three straight years, was named by Food Logistics as a Top Green Provider, is Great Places To Work® certified, made Crain's Private 200 Companies three consecutive years, Named by Transport Topics as a Top 100 Freight Broker four consecutive years in a row, awarded the honor of Entrepreneur Magazine's Top Company Cultures, Inc. Magazine's Best Workplaces, "Cool Places to Work in Michigan" by Crain's Detroit Business, named a "Top Place to Work" by Detroit Free Press, and we are 9001 ISO certified, 1401 ISO certified, and an EcoVadis rated supplier.

Our Core Behaviors

• Honesty
• Transparency
• Trust
• Vulnerability
• Accountability

Our Ambition is...

To be known as the North Star of leadership development. That means we think of our “product” as deeply mature, awakened leaders whose job is to help the people we lead find their highest ambition through their work and through their own leadership.

Our Aim is...

To expand and evolve into the most reliable, consistent, and agile source of logistics solutions for our FVL and Freight customers. To transform the entire supply chain, from origin to destination, to be more efficient, effective, and sustainable. To become the solutioning source for digital logistics innovation for our clients, wherever they are going. 

Your Role

The Logistics Operations Representative role is integral in our continued success and mission, which is to remove the complexity from logistics. You need to be a team player, dedicated to your customer, passionate about our industry and disciplined to do what it takes to get the job done. If you are energized by overcoming challenges from clients and carriers and by building lasting relationships, then accelerate your career with our rapidly growing company. We empower our employees to take charge and to step up to any challenge.

As a Logistics Operations Representative you will be supporting the implementation and growth of our automated tendering strategy. You will be involved in multiple enabling activities to this end; load quality improvement, KPI development, dedicated carrier scorecards, project management, user training development, and process improvement activities.

Day-to-Day Responsibilities

• RPM Marketplace Management: Reporting and Auditing, Carrier Rep Development, Training and Education
• Lead trainings with Carrier and Operations teams for internal education on the use of automated load tendering tools
• Continuously pursue automation opportunities while identifying and solving inefficiencies
• Partner with IT to resolve open items that enable greater adoption of our automated load tender to market strategy
• Fully understand functionality of our internal databases in order to build out waterfall offering and dedicated capacity strategies across Vehicle and Freight business segments
• Manage/Update carrier scorecards to ensure proper level of customer service
• Collaborate with carrier and customer departments to achieve goals and success metrics
• Understand market trends and industry standards to facilitate contracted pricing, as well as educate customers, carriers, and RPM leadership as needed
• Support presentations, cost comparisons, and reports for carrier analysis
• Strengthen existing dedicated carrier relationships through communication, performance metric development, and pricing
• Develop strategy, goals, commitments, and agreements with dedicated carriers utilizing an analytical approach to foster carrier growth and development

Required Qualifications 

• 1-2 years of experience in supply chain management
• Familiarity with data visualization tools, such as Tableau & Power BI
• Proficiency with Microsoft Excel
• Strong written and verbal communication skills 
• Analytical mind with problem-solving aptitude 

• Ability to work independently 
• Excellent organizational and communication skills 

Attributes & Skills

• Problem solving and multi-tasking skills in a fast-paced environment 
• Track record of on-time delivery 
• Detail-oriented with a strong ability to think and communicate tactically and strategically 
• Demonstrated ability to prioritize tasks and take them to resolution 
• Team player and ability to be flexible, adaptable, patient and accommodating to employees at all levels

Compensation and Benefits

We offer competitive pay and generous benefits, including:

• Base + VC (based on achieving company goals)
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability –paid by RPM
• Maternity & Paternity Leave
• 401(k) with generous employer match

Be a Part of Something Bigger

To continue our incredible growth and achieve even greater success, we want smart, energetic, well-rounded candidates who thrive in a fast-paced environment. We understand our company’s strength comes from our team of dedicated individuals who work better together, embrace change, who are tenacious, persistent, measured, disciplined, loyal, and value trust earned when the job is complete.

Come as You Are

RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.