Corporate Engineer

About TaxBit

TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. 

Our Software-as-a-Service (SaaS) platform streamlines our customers’ reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agencies—including the IRS— respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include IVP, Insight Partners, Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, UT and Seattle, WA.

If you’re searching for a company that’s dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. We’re looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry. 

The Role

The Sr Technology Specialist is integral to the growing technology and security organizations at TaxBit. The role will build, support, and maintain the IT landscape of TaxBit’s offices. The Technology Manager will focus on the secure and successful deployment of IT endpoints, on-premise network equipment, office printers, and application and SaaS licenses. 

The role will support TaxBit team members, on-site and remotely, and is responsible for the overall life cycle of TaxBit endpoints.

Key Responsibilities

• Help maintain TaxBit’s Okta instance
• Support team member laptops and other devices; this includes software installation, configuration, and maintenance, and may also include minor hardware installation and repair
• Assist team members with all IT problems and issues
• Provide basic IT training and support to new and existing team members
• Troubleshoot and resolve on-premise network issues with the infrastructure team
• Document, track, and follow up on service tickets and their resolution through the ticketing management system
• Gather control evidence to support audits for the Risk and Compliance team, or digital forensics needs for the Security Operations team
• Assist in other initiatives as necessary

Required Qualifications

• High school Diploma or equivalent—Bachelor’s Degree preferred
• Overall 4+ years of experience in a Help Desk technical support role
• 2+ years managing an IT Support or Help Desk team
• Experience with desktop support on Apple and Windows devices
• Proven experience installing, configuring, and supporting software applications
• Experience managing application licenses and renewals
• Established expert in Google Workspace and Google Meet Devices
• Experience with Okta Workforce Identity

Desired Skills

• Experience supporting Apple devices 
• Familiar with UEM solutions, Kandji, Jamf, ManageEngine, etc.
• Knows how to install and maintain remote meeting equipment and software
• Can build and grow an asset management program