Corporate Operations Lead

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

 Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

What you’ll do

• Operational management: Monitor daily operation process, ensure timely and accuracy of demand & supply fulfillment to achieve KPIs of managing delivery status, drivers or client’s expectations and increasing vehicle utilizationProject management: Take initiative on various projects (i.e. Delivery Projects handling, Same Day Delivery, etc), making them into actionable steps with timelines for completion and managing internal or external stakeholders’ expectations
• Process Improvement: Utilize data to understand operational levers and review the areas of improvement in SOPs and SLAs;
• Capacity Planning: Understand the dynamics between supply and demand, be able to create a plan to address imbalances through internal tools, processes and manpower planning.
• Team Collaboration: Work closely with diverse teams and foster collaborative culture as team leader to drive Corporate Operations team success
• Data Management: Convert and present the operational reports to management review (i.e. P&L, projects and delivery cost), from data drawn from internal and external sources
• Quotation: Must be able to provide reasonable quotes tailored to various projects.

What you'll need:

• Higher Diploma / University graduate in business administration or logistics related fields
• Minimum 5 years work experience accumulated from operational background, stakeholder and team management;
• Proven experience in driving process improvement and project management to enhance operational efficiency
• Strong problem solving skills and excellent excel skills.
• Self-motivated, passionate, a good team player with positive and can-do spirit
• Strong communication skills with proficiency in written and spoken English and Chinese
• Team player, ability to work across multiple teams and functions in a matrix environment