Corporate Trainer

Job Description
As a Corporate Trainer for Achieve, your role is crucial. You embody the core values, continue to foster and promote our great culture, and are passionate about helping to prepare our new employees to move into their positions successfully.
Corporate Trainers at Achieve spend a lot of time in the classroom (virtual or live), delivering content in a fun and creative way to help boost the employees' performance. You'll collaborate with an Instructional Designer and other Trainers to review the facilitation guide and find innovative ways to deliver content that lands with the learners and prepares them for post-class assessment. When not training, you'll work alongside operational leaders during the nesting period, partnering with them to coach agents during their first week in live production.
Our Trainers have a desire to develop themselves and know the importance of education and training. Becoming a Corporate Trainer with Achieve can give you the opportunity to rotate facilitating New Hire sessions, participate in New Employee Orientation (NEO), and collaborate with Instructional Designers to learn more about the facilitator guide creation. Some of our roles will allow you to certify to become an Adjunct Faculty member with Rio Salado College (helping our learners to earn Rio Salado credits as well!)
WHAT YOU'LL DO:

• Facilitate Member Services new hire training
• Facilitate Member Services advanced skills training and training support
• Demonstrate comfortability facilitating in a high-volume training environment. Our training program is 17 business days in length on a monthly classes. Trainers also support new hires in "Training Bay" upon completion of new hire training
• Foster a positive, practical, and effective onboarding process for new hires
• Assess performance and maintain a conducive learning environment
• Deliver feedback and individualized coaching to help improve performance
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum learning effectiveness
• Collaborate with business stakeholders, QA Team, and existing subject matter experts to ensure training is up-to-date
• Perform administrative duties related to new hire training, advance skills training, and training support

Qualifications

• 3+ years of customer service training experience
• Effective and engaging in-person/virtual presentation skills
• Strong proficiency in a remote environment (training remote employees, collaborating across a remote team, etc.)
• Ability to work from home as well as in the office
• Customer Service background (banking, collections, lending) preferred
• Familiar with performance management methodologies
• Demonstrated adaptability to a growing and changing environment
• Excellent communicator - possessing stellar speaking, writing, and listening skills
• Demonstrated leadership capabilities
• Selected candidates will be required to facilitate a training presentation to leadership as part of our hiring process
• Experience developing and writing training materials (preferred)
• Bachelor's Degree (preferred)

Additional Information
Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
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Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.