The Site Reliability Engineer leads initiatives to enhance system reliability focusing on automation performance optimization and incident management across multiple platforms while collaborating with various teams.

Location Designation: Hybrid - 3 days per quarter
We are seeking a highly skilled site reliability engineer (SRE) to join our IT Operations team. The site reliability engineer (SRE) role is responsible for enabling innovation and velocity of change while ensuring system reliability focusing on the critical features and functionality within products and platforms. It collaborates with the business or product owners to prioritize operational requirements by defining service-level indicators (SLIs) and service-level objectives (SLOs) to monitor and optimize customer's journey and experience.
Our goal is to improve the stability of existing platforms and in parallel design and operate scalable resilient systems utilizing modern software engineering principles. In the role you will analyze service management incident management problem management change management and release management date to identify persistent problems. You will then improve monitoring and observability and implement corrective actions. You are also encouraged to recommend changes to our architecture to increase performance and stability.
Successful reliability outcomes are likely to implement and extend on DevOps and Agile ways of working and associated automation approaches. These are underpinned by the site reliability engineer's solid understanding of systems production environments operational insights incident management on-premises cloud and hybrid world. The nature of the work involved means that the site reliability engineer will directly engage with customer teams but will also work on reliability initiatives that span multiple teams.
The site reliability engineer collaborates closely with product owners and teams architects IT service management software developers security and network engineers as well as other subject matter experts and roles particularly in infrastructure and operations. Being an approachable team player and a good communicator is therefore crucial for success and a willingness to lead initiatives is important.
The site reliability engineer leads root cause analysis in areas such as deployment activities event management incident and problem management availability capacity and service-level management as well as service continuity and scalability.
What You'll Do:

• Define and mature SRE practices including SLO/SLI frameworks and error-budget governance.
• Design and implement automation solutions using Java JavaScript APIs SQL and Terraform.
• Investigate and resolve application performance bottlenecks by analyzing code queries APIs and data flows.
• Optimize data-processing pipelines ETL components and backend services for improved throughput and latency.
• Deliver application-level fixes and enhancements through disciplined software engineering.
• Focus on key reliability and performance indicators: uptime system throughput system output and download rate/application load speed.
• Partner with the NYL Platform Engineering Team to shift from non-standard application platforms to standard software artifacts (Terraform modules secure base images YAML templates Java libraries) integrated into CI/CD pipelines creating reusable patterns and reducing repetitive configuration and coding tasks.
• Support and Troubleshooting: Provide expert support and troubleshooting across network and enterprise service issues ensuring minimal disruption to business operations.
• Platform Support: Support various platforms including Windows Linux macOS and cloud environments (e.g. AWS Azure).
• Incident Response: Respond to and resolve incidents in a timely manner providing clear communication to stakeholders throughout the process.
• Monitoring and Optimization: Build monitoring observability dashboards and alerting systems Monitor network and platform performance identifying and addressing potential issues proactively ensure to address gaps identified during troubleshooting efforts.
• Documentation: Maintain detailed records of issues actions taken and outcomes to support continuous improvement efforts.
• Collaboration: Work closely with other IT teams and external vendors to resolve complex issues and implement solutions.
• Process Improvement: Identify opportunities to improve support processes and implement best practices to enhance overall efficiency.
• Training: Provide training and guidance to IT staff on network and platform support techniques and best practices.

What You'll Bring:

• Education: Bachelor's degree in Information Technology Computer Science or a related field
• Experience: 3+ years in software engineering DevOps SRE or related disciplines
• Essential: AWS Certification Experience supporting Salesforce and Salesforce integrations Strong programming skills: Java JavaScript SQL API development Experience with Terraform and infrastructure-as-code Knowledge of SLIs/SLOs observability and performance metrics
• Skills:
• Strong technical expertise in network infrastructure and platform support.
• Excellent analytical and problem-solving abilities.
• Proven ability to manage high-pressure situations and resolve complex issues.
• In-depth knowledge of network protocols and services (TCP/IP DNS DHCP VPN).
• Proficiency in using network monitoring and troubleshooting tools (e.g. Wireshark SolarWinds Nagios).
• Experience with various server operating systems (Windows Linux AMI) and cloud platforms (AWS Azure).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Commitment to continuous learning and improvement.

Pay Transparency
Salary Range: $133000-$190000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary bonus. In addition to base salary employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking collaborative problem-solving and purpose-driven innovation. Here you'll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive what's next and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. We're proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of www.NewYorkLife.com.
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Job Requisition ID: 93708