Correspondence Coordinator I

The Correspondence Coordinator I role requires prior experience in general servicing or correspondence. This position will monitor and generate written communication timely and accurately from the MSP and vendor platforms.

About TMS

Founded in 1997, TMS is a national company headquartered in the Greater Phoenix Metro area along with offices in New York and ConnecticutHousing a variety of customer-facing roles as well as many specialized mortgage and loan servicing roles, our newly remodeled, beautiful, and ideally centralized office sits on over 77,000 sq ft of land to accommodate our rapid expansion and specialized business needs. Our office features built-out offices, conference rooms, break rooms, lounge areas, cafeteria, a beautiful lobby area and other spaces required for company functions. We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

Who we are

Check us out

We are a different kind of company. We speak a different language. We do business in a different way. And we're on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns. And executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.

Duties and Responsibilities

• First-line Help Desk support with the immediate responsibility to resolve issues with the user community in their utilization of the Black Knight (BKI) MSP system Online Letter Writer (OLLW).
• Analyze business unit requests for new letters and updates
• Monitor MSP and vendor reports for data transmissions, accuracy, and updates to portfolio
• Retrieve data and compile monthly statistical reports in a designated time frame with accuracy
• Analyze company processes and make recommendations for process improvements
• Compile standard rules and procedures for error checking, validation, and updating
• Participate in meetings and keep the team updated on changes, new products, and business decisions
• Stay current with Black Knight enhancements related to OLLW
• Communicate the status of projects, tasks, and issues as they arise
• Utilizes letter producing software system (OLLW) to create, generate and maintain consistent written communication to borrowers from all loan servicing departments.
• Identifies and queries various loan criteria to provide written communication in a timely manner including welcome letters, default notices and other specific borrowers' correspondence.
• Adheres to all Compliance guidelines including RESPA and Government Agency Operating Procedures for (VA)(FHA) including specific timeframes regarding borrowers' written communication requirements
• Serves as liaison for print vendor ensuring all assigned correspondences are prepared and sent within contractual timeframes.
• Reconciles reports for Government agency loans, including VA, FHA, and USDA.
• Performs miscellaneous duties as assigned
• Develop and maintain policy and procedures for job functions
• Accept other duties as assigned.

Requirements

Requirements:

• Accountability - The ability to take responsibility for all work activities and personal actions.
• Customer Orientation - The ability to demonstrate concern for satisfying one's external and/or internal customers.
• Diagnostic Information Gathering - The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information when others are reluctant to disclose it.
• Technical Expertise - The ability to demonstrate depth of knowledge and skill in a technical area.

Additional Requirements:

• 1 Year Black Knight (BKI) MSP experience
• 1 Year mortgage written correspondence letters experience
• 1 Year Mortgage Serving Experience
• OLLW (Online Letter Writer) experience a Plus

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.