Country Manager, Deployment Solutions - DACH Regions

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION: This position will lead all of the DACH business within EVERSANA’s global commercial deployment business. He/she will manage all of the leaders of each sales team we deploy as well as leading our DACH Virtual Engagement (Inside sales) team. Accordingly, all National Business Directors, Project Directors, and Project leads will report into this position. 

The Country Manager, EVERSANA Deployment Solutions – DACH will also represent the business during the sale and implementation of commercial opportunities by consulting with and advising internal teams and clients on both strategy and delivery/execution. The role will be responsible for the operational and financial performance of the DACH commercial deployment business, as well as working closely with the General Manager of Deployment Solutions and other senior leaders on the strategy for expansion of the deployment business.

The role will also involve business development in the DACH region. Furthermore involvement in wider EU, UK and Global projects will also be necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Establishing EVERSANA’s DACH Deployment Solutions business
• Partnering with Head of European & APAC Operations
• Partnering with EVERSANA CRO, President of Deployment Solutions, and Head of Europe, on strategy for growth and executional excellence in Europe
• Building business plan for CSO launch with specific timelines / staged investment.
• Leveraging the US-based platform as appropriate, identifies gaps per country, and plans to address gaps in a staged and strategic manner.
• Proactively managing the growth of the CSO effort from both an operational and business growth standpoint.
• Managing and reporting regular updates on CSO business progress to leadership as appropriate
• Engaging with both the European and US-based leadership teams, active participation in commercial team meetings
• Ensuring proactive management structure and oversight of all deployed sales teams – to ensure EVERSANA is achieving all agreed to objectives. Looks for ways to enhance / add value to strategic engagements with clients. 
• Partnering with Operational leads to ensure work processes and client deliverables are optimised and timely
• Developing a pipeline of excellent talent and prospective clients to fill future business needs
• Planning, organising and coordinating various projects, programmes and services to upgrade EVERSANA competitively in the marketplace.
• Being responsible for success and relationships with each sales team deployed by EVERSANA.
• Being responsible for the growth and management of our Virtual Engagement Business (as needed)
• Managing executive business relationship from Deployment Solutions with UK, Europe and APAC-based clients
• Broadening EVERSANA’s brand in the DACH region, as the premier commercialisation partner in brand, specialty/rare and orphan categories.
• Being responsible for building strategic positioning for business to compete / win amongst competitors.
• Working closely with, and supporting, the Commercial Business Development team and prospective clients to grow EVERSANA’s Europe & APAC Deployment Solutions business.
• Working closely with existing clients to grow and enhance EVERSANA footprint.
• Ensuring client satisfaction with all existing clients – seeks ways to grow EVERSANA “footprint” with existing clients
• Highly proficient in use of PowerPoint, Excel and Salesforce
• Proficient in use of market research tools and techniques including CRM, database query and management, and use of 3rd party information sources
• Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviours, and proactively managing bias. 
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Interview, select and supervise the activities of the department staff; communicate interpret, and discuss with the team the company policies and procedures.
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and, discharge and administer all

EXPECTATIONS OF THE JOB:

• Travel (50%)
• Hours (40+Hours per week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

PREFERRED QUALIFICATIONS, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: University degree required
• Experience and/or Training: 15 or more years of prior experience within biopharma, including experience on both the manufacturer’s side as well as selling complex services into biopharma. CSO and start-up experience strongly preferred.
• Licenses/Certificates: none
• Technology/Equipment: Excel, and PowerPoint (the proficiencies required to perform the job)
• Strong business and financial acumen and strategic thinking – ability and knowledge of how a CSO works and how to scale the business in a staged and strategic manner.
• Independent, assertive, and confident biopharma professional. Must be a hands-on self-starter, who has been successful in developing and driving business growth in the pharmaceutical and medical devices space.
• Must have deep and well-established relationships with Europe-based biopharma executives.
• Hungry and eager to establish and grow our Europe-based CSO business.
• Thorough knowledge of product commercialisation needs through experience in brand or service companies in specialty products, oncology experience is a plus. 
• Skilled at articulating appropriate field/customer engagement models as adapted per region/country consultative manner to current and prospective clients.
• Must have some general management / operational background. Done while scaling a business is a plus.

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Follow us on LinkedIn | Twitter