Cova Pay Administrator

Reports to: Program Manager 

Compensation: $48,000 - $50,000 USD  

About the team: 

Our Cova Pay team is the driving force behind the modern payment solution Canadian cannabis retailers have been eagerly awaiting. At Cova, we're committed to revolutionizing the digital payment experience for both merchants and customers. Our team works tirelessly to ensure that Cova Pay provides a seamless, reliable, and secure platform, fully integrated with Canada’s most-trusted cannabis POS. Our team is constantly pushing the boundaries to deliver a superior payment solution that meets the unique needs of the cannabis industry. 

About the role: 

As the Cova Pay Administrator, you will play a critical role in facilitating the application process for our clients, ensuring every step is completed accurately and efficiently to secure payment processing approval. You'll communicate directly with clients, gather necessary documentation, and manage the submission process, while liaising with our underwriting team.  

If you're passionate about engaging with customers and creating impactful solutions, you're in the right place. Join us at Cova Pay, where we're redefining the way cannabis stores accept credit and debit cards!

Note this role requires occasional evening and weekend support, ensuring our clients receive exceptional service.  

What you’ll be doing: 

• Assist clients with completing the Cova Pay application process 
• Communicate directly with clients to gather required documentation 
• Convert client documents to PDFs, rename as needed, and upload to SharePoint 
• Fill out DocuSign applications for clients and obtain required signature 
• Submit full application package to partners' underwriting team 
• Inform clients of approval or decline status 
• Following client’s approval, assist in onboarding, including ordering hardware terminals and providing remote installation support, as needed
• Regular check-ins with stakeholders to ensure smooth progress and collaboration 

What we’re looking for: 

• 1-3 years of professional experience, preferably in the financial industry 
• Bachelor's degree in finance, Business Administration, or a related field, considered an asset 
• Strong operational skills and ability to multitask effectively in a fast-paced environment  
• Excellent written and verbal communication skills 
• Proficient in document management tools (DocuSign, Adobe, M365, SharePoint) 
• Advanced skills in Microsoft Excel 
• Comfortable liaising with clients and payment partners to support in advancing applications
• Familiarity with Salesforce and project management software