Coverage Account Manager

Job Description

Job Summary

The Account Manager II cultivates exclusive and preferred healthcare facility client relationships, and consults on staffing needs and processes, by partnering with AMN Recruiters and Associate Vendors to source qualified Clinicians and facilitate successful assignments

This position cultivates healthcare facility client relationships across all specialties by consulting on staffing needs partnering with Recruiters, Regional Directors and Quality Services!!

Job Responsibilities

• Establishes consultative relationships with facility contacts to identify needs driving future orders, timing of orders, and fill rates. Offers proactive solutions for cross-departmental staffing challenges.
• Conducts and crafts Order Alerts for hard-to-fill or priority orders.
• Navigates entire client organization through consistent phone and email strategy to cultivate relationships and referrals with relevant departments and hierarchy of decision makers.
• Investigates details, timelines and decision makers for computer conversions, facility expansions and other special projects to strategize with Regional Director on securing business.
• Leverages 3rd party vendor management software systems by learning best practices for posting orders and submitting files to increase speed to market of candidate submissions and offers.
• Maintains communication with Hospital regarding open orders, candidate supply, confirmed clinicians, and contract end dates.
• Promotes job orders including vital qualifications to Recruiters via AMIE order details, email ("Order Alerts") and presentations, to identify interested & available HP candidates most quickly with the highest likelihood to fill based on client criteria (licensure, skills, timeframe, etc.).
• Escalates client issues internally as appropriate, to Divisional Vice President, Customer Service Manager, Clinical, and Quality Services by owning resolution on behalf of client to maintain reputation and relationships.
• Establishes contact with client contacts, through phone calls and email, to present customized solutions which tackle current financial, operational, and workforce planning challenges and align solutions with desired future state.

Minimum Work Experience

• 2-4 years of healthcare account management or healthcare recruiting required.
• 2+ years previously working in a support role.
• 1-2 years in a client-facing role

Key Skills

• Account management.
• Project management.

Our Core Values

Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate

$47,500 - $59,000 Salary

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.