CPQ Business Systems Analyst (Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Worldwide Sales Operations organization leads the strategy, development, and delivery of sales tools & processes that enable an efficient, effective selling organization. This group is responsible for everyday sales tools our sellers, customers and partners use to drive Sales Growth, including: CRM solutions (Salesforce.com) and quoting solutions (Oracle’s Configure-Price-Quote). It is our mission to help deliver the best set of tools, data & processes that will enable our Worldwide Sales organization to drive continuous sales growth.
Job Description

The CPQ Business Systems Analyst role is responsible for deploying and supporting sales tools within Salesforce and CPQ that enable our sellers to “sell more” and “sell faster.” This role is part of a team focused on delivering new sales tools and processes in the areas of Customer Data Management, Customer and Partner Relationship Management, Sales Quoting, and general Sales Enablement.

The CPQ Business Systems Analyst will be responsible but not limited to the following:

• As part of a team, work on the global design and deployment of new sales & selling tools such as CPQ (Configure-Price-Quote) and OCC (Oracle Commerce Cloud)

• Launch new functionality to new and/or existing user groups

• Partner with product orderability, CPQ IT, Order Management and other cross-functional teams to drive projects and goals

• Enable offers and enhancements for internal and external users for all business regions

• Gather business requirements and develop new business processes as part of design activities

• Subject matter expert on go-to-market processes and channel strategies

• Determine use cases and develop test scenarios. Write test scripts and participate in user acceptance testing

• Develop business process and training documentation as needed

• Perform new and existing user training sessions

• Develop business readiness plans for tool or new capability launches, including change management, communication, and support plans

• Develop strategies to drive adoption of tools, improve efficiencies and increase benefits to the Sales team

Specific Knowledge & Skills:

• Bachelor's Degree

• 2+ years experience in one or more of the following: Product Planning, Sales Operations, Sales, or IT

• Project Management strongly preferred

• Strong multi-tasking and organizational skills with the ability to work under short deadlines

• Self-motivated and able to operate with limited direction in a fast-paced project-driven environment

• Ability to foster collaborative and effective working relationships to build consensus with cross-functional teams such as regional sales operations, channel operations, IT, Software Enterprise, Services, Drop Ship, Legal, Marketing, Finance, Presales, Order Management, Post Sales, Supply Chain and Credit

• Keen attention to detail and complex problem-solving abilities from an operational and technical perspective

• Excellent communication skills, both verbal and written required

• Experience working with ERP systems, Salesforce CRM & other Business Operations IT applications a plus

#LI-MM1

Basic Requirements

• Bachelor's Degree

• 2+ years experience in one or more of the following: Product Planning, Sales Operations, Sales, or IT

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.