Create Solutions Architect - (Game Development & Art)

Keywords Studios, the leading provider of technical services to the video game industry, is seeking a talented Solutions Architect to join their Create Service Line team. The Create Solutions Architect (CSA) is responsible for the design and documentation of technical solutions for clients in the gaming industry, specializing in game development and art production.

You will work closely with the Solutions team both within the service line as well as those in other service lines as needed. One of your main focus areas will be to deeply understand the Clients' requirements & how best to translate those needs into tangible value-based solution utilizing all the appropriate service line offerings within KWS (with a focus on Art and Game Development) to deliver best Client outcomes. You will also build close relationships and a deep understanding of the individual studios within the service line, and be able to work closely with them to strategize "best fit" for the strengths and abilities of the studios themselves based on business needs and goals.

You will be a critical link and interface between our Clients and our KWS Studios. You will always look to create value that our Clients recognize, identifies, and facilitates growth for Keywords Studios. You will work on opportunities generated by the Global Sales & Business Development teams as well as opportunities that come in-person directly or through the service line.

As a member of the Create Service Line team, you will be working with the best and brightest in the industry on a global scale. With locations in over 20 countries, Keywords Studios provides a unique and exciting work environment for individuals who are passionate about the gaming industry. The company highly values diversity and empowers its employees to reach their full potential with a "can do" attitude. If you thrive on tackling new challenges and are excited about being at the forefront of the gaming industry, then this is the perfect opportunity for you.

This role is flexible regarding location and we are open to fully remote, hybrid, or in-office - depending on your personal preference.

Responsibilities

During Business Development & Sales phase:

This role will be Accountable for:

• Create high-quality, solution-oriented Client proposals + presentations.

• Understand the needs of the client and translate them in an effective way to the studios as a solution is being formed.

This role will be Responsible for:

• Actively engage with KWS Clients in collaboration with KWS Global Sales + Business Development
• Understand Client business imperatives and objectives to define expected business outcomes

• Define Client buying personas and create value maps.
• Design solutions that fulfil complex value maps leveraging the full breadth of the KWS value proposition.
• Build robust but flexible commercial business and pricing models and consult with Studio Leadership and Serviceline Direction to ensure P&L guideposts are maintained.

This role will Support:

• Cross-selling initiatives with existing Clients, working alongside the Strategic Client Business Partner, and Global Integrated Solution Architects (GISA), Service Line Solution Architects, and Global Sales & Business Development.

During Development, Production & Operational Delivery phase:

This role will be Responsible for:

• Collaborate with Studios and Solutions Architects (if outside Create Service Line) to build a scalable target operating model with robust resource allocation + capacity to meet agreed KPIs and SLAs.
• Work across Services Lines and the wider KWS organization to create a credible onboarding and transition program that balances pragmatism whilst sensitive to the Clients' expectations.
• Proactive analysis of Client business performance working alongside Studio Account Managers and Business Development teams to co-develop improvement strategies and create solutions offerings based on leading market insight.

This role will Support:

• Cross-selling initiatives with existing Clients, working alongside the Studio teams, GISA's, other Service Line Solution Architects, and Global Sales & Business Development.
• Collaborate with other Service Line Architects to share information & develop best practices.

Requirements

• A minimum of 8 years experience within the games industry
• Previous experience leading a department or teams in either Art, Production, Engineering, or Design would be viewed very favorably
• Proven experience in the creation, coordination, and delivery of cross-functional solutions to customers or stakeholders
• Good understanding of KWS different services, ideally with proven experience in Art and Game Development
• Strong understanding of the components of successful client relationships as well as studio relationships
• Strong understanding of market trends, competitor activities, industry dynamics, and customer direction
• High attention to detail and ability to deliver under pressure and to deadlines
• Excellence in listening, negotiation, and presentation skills
• Superb written and verbal communication skills
• Action-oriented and persistenta good sense of humor also wouldn't hurt!

Benefits

Keywords Studios provides very competitive compensation and benefits plans, however, the details will vary based on your hiring location. We would be very happy to discuss the details with you early in the process to ensure that we are able to meet your expectations.