Creative Operations and Resource Manager

Creative Operations and Resource Manager, New York, NY

Who are we?

MATTE is a 360° full-service creative studio at the convergence of hype, storytelling and design. We bring people together to inspire new ways of engaging, to provoke long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same. Our studio capabilities range from strategic ideation and insights, creative development, branding and identity, experiential, web design and development, campaigns and content creation, all the way through full-scale production and execution.

About this role: 

We are seeking a highly organized and detail-oriented Creative Operations and Resource Manager to join our dynamic team. As the Creative Operations and Resource Manager, you will play a pivotal role in ensuring the smooth execution of creative projects while effectively managing resources and maximizing efficiency. This position requires exceptional communication skills, strong project management expertise, and a creative mindset.

This role will report into the Creative Operations and Resource Director and will be responsible for:

Resource Management:

• Collaborate with creative teams to understand project requirements and allocate appropriate resources.
• Track and manage resource availability, ensuring the right talent is assigned to projects based on their skills and availability.
• Continuously monitor project progress and adjust resource allocation as necessary to meet deadlines and optimize productivity.
• Maintain a comprehensive resource database, including freelance contacts, vendors, and external partners.

Creative Project Coordination:

• Work with the client services team and facilitate the end-to-end project lifecycle, ensuring all stakeholders are aligned and deadlines are met.
• Coordinate project timelines, deliverables, and dependencies to ensure seamless execution.
• Establish and maintain effective project management processes and tools, ensuring the team's adherence to best practices (maintenance of Airtable).
• Act as a liaison between the creative team, clients, and other departments to ensure smooth communication and collaboration.

Process Improvement:

• Identify areas for process improvement and develop strategies to optimize creative operations.
• Build a bench of freelance creative talent on an ongoing basis.
• Implement tools and systems to streamline workflows, enhance productivity, and foster cross-functional collaboration.
• Continuously evaluate and refine project management methodologies, adapting them to the evolving needs of the organization.

What you will bring:

• Bachelor's degree in a relevant field (e.g., Business Administration, Project Management, Marketing, or related discipline).
• Proven experience (4 years) in creative operations, project management, or a related role, preferably within a creative agency or marketing department.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Excellent organizational and problem-solving skills, with meticulous attention to detail.
• Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders at all levels.
• Proficiency in project management software and tools, knowledge of Airtable is a plus
• Familiarity with budget management and financial principles.
• Demonstrated ability to drive process improvement initiatives and optimize creative workflows.
• A creative mindset and a passion for delivering exceptional work.

Salary: $90,000-$100,000/year

Benefits include:

• Full Medical, Dental, and Vision coverage
• 401k with a 4% company contribution match 
• Fully covered yearly Citibike membership 
• Talkspace membership 
• Competitive PTO package
• End of Year Recharge paid time off
• Sabbatical Program option after three years of employment with us
• Parental Leave for all new parents
• Flexible work from home and remote options for specific roles

Everyone is welcome at MATTE - we’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. MATTE provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MATTE will provide reasonable accommodations for qualified individuals with disabilities.