Creative Operations Associate

Creative Operations Associate – Brilliant Earth 

We’re looking for a Creative Operations Associate to join our close-knit quickly growing team. Reporting to the Associate Director of Brand and sitting within the Creative and Brand Marketing department, the Creative Operations Associate will be a true cross-functional collaborator responsible for the workflow and day to day operations of the Creative team. The candidate will be responsible for ensuring Creative and Editorial team deliverables are met within scope, while maintaining marketing and cross-functional objectives and timelines, all with an understanding of project and task nuances. This person will have direct exposure to the Creative team’s output across brand touchpoints on a day-to-day basis across digital and retail channels, in addition to assisting with major campaigns and other high impact projects as identified. 

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Responsibilities 

• Oversee brief intake and assignment process for Creative from cross-functional teams, working closely with partners to define project objectives, key deliverables, timelines, and required approvals and reporting. 
• Support in the development of project plans and ensure the scope and approach is fully understood by all partners. 
• Support project kickoffs, creative reviews, work sessions and other critical project-related recurring meetings as needed. 
• Ensure clear and frequent communication, acting as point person throughout the creative task life cycle through status updates, document sharing, meeting recaps, progress documentation, etc. 
• Identify and solve potential roadblocks by proactively communicating risks to key stakeholders to ensure work is delivered on time and recommend additional resources to complete the work when needed. 
• Support the day-to-day adaptation of team priorities in response to customer and business partner needs. 
• Facilitate regular retrospectives and Creative Operations reporting to ensure continuous improvement for Creative team throughput and efficiency. 
• Support the development and refinement of new and existing processes and infrastructure to drive efficiency, improve workflows within the Creative team and cross-functionally, and ensure the seamless delivery of creative tasks. 
• Support team workload capacity planning for business as usual and special project needs. 

Qualifications 

• 2-3+ years of project management experience in creative operations.
• Demonstrated understanding of creative operations, including brief intakes, scoping, work sessions, creative reviews, etc.  
• Experience in high-growth, e-commerce retail preferred. 
• PMP certification is a plus. 
• Familiarity with Asana and Figma preferred
• Demonstrated knowledge of project management methodologies and understanding of creative projects and workflows 
• Analytical, problem-solving/quantitative skills with the ability to engage and drive collaboration and alignment. 
• An enthusiasm for working collaboratively with others, and a proven ability to quickly respond to shifting project needs or issues and identify workflow gaps with a solution-oriented mind-set. 
• Self-starter who is hyper organized, has great attention to detail, and ability to multi-task in an ever-changing environment. 
• Comfortable with navigating through ambiguity and nimble against shifting priorities. 
• Ability to communicate effectively at all levels of the organization.  
• Bachelor’s degree in marketing, advertising or a related field preferred. 

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Open PTO Policy. We know it’s important to recharge and relax.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected].

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