Credentialing & Enrollment Associate (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted and we are dedicated to treating the whole person not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states with the exception of Hawaii.

About the Role

At Rula we’re on a mission to make mental health care more accessible by streamlining the path for Providers to begin seeing patients as quickly and efficiently as possible. As a Credentialing & Enrollment Associate you’ll play a critical role in shaping and scaling the systems that support our rapid growth.

In this role you will contribute directly to improving the Provider experience by ensuring timely and accurate credentialing and enrollment. Whether you’re scoping enrollment requirements for new payer implementations submitting applications or guiding Providers through each step of the process your work will have a meaningful tangible impact. You’ll collaborate closely with cross-functional teams to support new payer launches and share operational insights. Additionally you’ll help educate and support our credentialing and enrollment associates as new processes and payers are introduced. If you’re passionate about simplifying complex information and making a meaningful impact this role is for you.

Required Qualifications

• 2+ years of experience within the healthcare setting working with or for health insurance plans networks or credentials verification organizations

• Experience working collaboratively across teams cross-functionally (Account Delivery or Provider Success)

• Experience developing documenting and optimizing new processes into easy to understand documentation

• Proficiency in spreadsheets (Excel / Google Sheets) and CRM / ticketing platforms (Salesforce Zendesk) with a demonstrated ability to quickly adapt to and learn new software (e.g. Airtable Certify)

• While we are a fully remote company we are not considering candidates who reside in California or Washington for this particular position

Preferred Qualifications

While having the preferred qualifications enhances your candidacy having all of them is not mandatory. We encourage all interested applicants to apply even those who may not meet every preferred requirement.

• Experience working in a fast-paced environment such as a startup or large healthcare system

• Experience enrolling providers with regional or national payers (preferably behavioral health)

• Familiarity with CAQH NPPES CMS & NCQA requirements

• Experience working with a Credentials Verification Organization (CVO)

We're serious about your well-being! As part of our team full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance ensuring you can meet both professional and personal commitments (must be based in United States currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical dental vision life disability and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents including birthing non-birthing adopting and fostering

• Employee Assistance Program (EAP): Supporting your mental and physical health

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity equity and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe seen heard and valued.

What We Do

We believe that when access to quality mental healthcare improves patients providers and payers all benefit. And that’s why we’re on a mission to make mental healthcare work for everyone. We remove barriers and strengthen connection points between patients providers and payers to improve mental health outcomes. With Rula it’s easy for patients to find a high-quality therapist or psychiatric practitioner who meets their unique needs accepts insurance and is taking new patients. For providers Rula offers the flexibility of private practice while also filling caseloads and offering the necessary behind-the-scenes support. Rula handles the marketing credentialing billing and admin tasks so providers can focus on what they do best: providing care to those in need. Rula is a remote-first company with teams who specialize in the areas of Clinical Partnerships Operations Marketing Engineering Product and more. We’re committed to reimagining how mental health is treated.

Why Work With Us

As a remote company we're intentional about the culture we're building. We write things down we communicate clearly we follow-up and we follow-through. We have high expectations for our team and empower individuals with a high degree of trust and autonomy. In turn we expect that individuals operate with a sense of ownership in everything.

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