Credit Analyst Specialist

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The primary role of our Credit Analyst Specialist position is to effectively monitor the credit approval process of 200-250 new accounts on a monthly basis. The Credit Analyst Specialist is responsible for effectively working with the Sales departments to manage new account approvals, maximize sales, and mitigate the risk on the accounts receivable assets.  

Our Credit Analyst Specialist is expected to proactively provide monthly reporting on credit approvals, denials, and actions taken to creatively obtain approvals. Partnering is key with the customer and operational business groups (Sales, Service Delivery, Customer Success, Billings, Tax, etc.) to improve processes, resulting in an improved customer experience.

*We're open to this position working in a hybrid capacity out of our Boulder, CO office (3 days in office/2 days remote).

Responsibilities

• Process and approve credit approvals or denials on new accounts

• Evaluate and make proper decisions from credit reporting Create and coordinate monthly reporting on KPI’s around the approval/denial process

• Identify process gaps hindering the proper and timely credit decisions on accounts.

• Work with cross-functional teams to improve all aspect of processes issues hindering smooth & timely credit decisions.

• Full revenue cycle knowledge and support (monthly billing, timing, disputes, and collection of cash)

• Effectively handle customer escalations and drives effortless timely solutions

• Use a passion for Customer Experience, problem-solving and collections – to develop and improve process and communication

• Work on an AR portfolio regarding collections and account reconciliations

 Qualifications 

• Bachelor's degree (B.A.), preferred, from four-year College or University

• Minimum of 1 - 2 years' credit, collections, or AR experience; or equivalent combination of education and experience

• Minimum of 1 - 2 years' customer service experience

• Experience working with credit providers (D&B, Experian, Creditsafe) reporting

• Oracle Financial Systems, Google, MS Windows, Word, Excel

• Background in Telecommunications, Quote to Cash, Finance, Operations, Business to Business (B2B) experience, preferred

• Self- motivated and goal driven individual with ability to prioritize and multitask in a very fast paced and quickly growing environment

• Strong critical thinking and creative problem solving abilities

• Excellent judgment skills with independent decision making ability

• Excellent written and verbal communication skills

• Passion for customer service and delivering an effortless experience

Base pay range: $50,500-$74,000, commensurate with experience

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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.