Credit and Collections Transformation Specialist

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
Job Summary:
As the Credit and Collections Transformation Specialist you will be responsible for the transformation of the credit and collection processes associated with the services revenue business of the company. You will sustain accurate cash applications, write-offs, and adjustments of service revenue customer's accounts and will balance and reconcile cash receipts with the Treasury Department and reconcile the detailed Accounts Receivables with the General Ledger at month end.
Qualifications:

• Associate's Degree in a relevant field or study
• 5+ years of relevant work experience

Knowledge, Skills, and Abilities:

• Process orientated / process mapping capabilities
• Strong communication skills
• Microsoft Excel

Additional Preferred Qualifications:

• Bachelor's Degree
• 7+ years of relevant work experience
• Experience with large scale Direct to Consumer Order to Cash process
• SAP
• Zuora Subscription Services

Responsibilities & Additional Job Details:

• Provide expertise and recommendations to corporate and subsidiary credit and collections teams on transformation to access solutions centered on superior customer experiences
• Redesign, implement, and maintain an improved customer order to collection process with customer experience as the driving force
• Maintain working relationships with third-party service partners, including subscription service providers, payment processors, and payment gateways, while partnering with vendors to integrate product roadmaps with process improvements
• Automate processes continuously to service numerous subscription service accounts and manage customer deductions in partnership with sales
• Manage onboarding of new subscription revenue services; coordinate with sales / product managers to ensure seamless transition
• Serve as liaison to Chamberlain Group's IT team to ensure proper system reconciliation and workflow
• Create and maintain documentation for subscription service processes, including identification of key controls and monitoring activities
• Balance and reconcile cash receipts with the Treasury Department and reconcile the detailed Accounts Receivables with the General Ledger at month end
• Occasional travel (< 5%)

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.