Credit and Customer Service Representative

Position begins January 12th, 2025

This is a hybrid role based in San Antonio, TX that requires the ability to work from home AND come into the office for regular meetings and trainings.

Starting Pay $18.00-$20.00 based on experience

About the Role

As Credit & Customer Service Representative, you will build and strengthen customer loyalty by finding the right solutions for our customers' needs. You will be responsible for resolving customer interactions with Kohl's. This may include but is not limited to: Kohls.com orders, Kohl's credit card inquiries and payments, collections, fraud, Kohl's Rewards, specialty accounts and seasonal recruiting and onboarding.

What You'll Do

• Handle incoming inquiries and provide support to customers in a timely, efficient and professional manner
• Resolve customer issues and find best possible solutions for Kohl's credit card, Kohls.com and Kohl's Rewards inquiries
• Document all call information according to standard operating procedures
• Meet performance metrics for yourself and team, and achieve all objectives for service, productivity and quality
• Communicate with customers with the goal of a first contact resolution
• Additional task may be assigned as necessary

• Previous experience in a customer service environment
• Effective verbal and written communication skills
• Ability to multitask
• Ability to interact well with others in a team oriented environment
• Adaptive and flexible to changing technologies, processes and environments
• Previous inbound/outbound call center experience