Credit Card Specialist

Starting Salary: $22.00 / hour

Start Date: May 26th 2026

When there’s a question about your finances you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand and make sense of general needs with their accounts including balance inquiries basic maintenances transfers assistance with our online banking experience and more. 

Primary responsibilities include

Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team you’ll create positive interactions with our customers every day whether that’s delivering a memorable service experience or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

What you'll get

• Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated and it’s common for colleagues who go above and beyond for customers or one another to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering separate from regular PTO and have your donations to eligible 501(c)(3) organizations matched up to $1000 annually.
• Career opportunities reward and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training coaching career planning and development resources that enable you to branch off in any direction your talents and interests take you. 
• Exceptional benefits – Receive comprehensive health care coverage including medical dental and vision plans a 401K with corporate match tuition assistance mental health and wellbeing programs discounts on student loan refinancing and more.

Qualifications Education Certifications and/or Other Professional Credentials

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role 
• Computer proficiency 
• Strong verbal communication skills 
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency. 
• Experience recommending and referring products/services to customers preferred 
• Qualified candidates must complete a virtual job tryout after applying as the next step to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone tablet or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails complete a few short exercises that assess core competencies that matter for our Contact Center Specialists and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout and schedule candidates who are a fit for the role directly with the hiring manager.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
  • Must have ability to work holidays 
• Hybrid Schedule: 1 day in office 4 days from home post training

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

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