Credit Controller

At Houseful, we’re here to help everyone make intelligent decisions about their home

Do the best work of your life!

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together we’re creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us.

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.

Summary of Role

Reporting to the Credit Control Supervisor, the Accounts Receivable Clerk will be responsible for providing a robust credit control service for Property Services companies. This role will require interaction with customers, other Finance team members, and customer service teams.

• Daily collection activities and maintenance of the sales ledger
• Point of contact for all internal and external billing queries
• Liaise with all members of the sales team and customer services to resolve customer queries
• Chasing outstanding & overdue debt by phone and email
• Working proactively to ensure accounts do not become overdue
• All written communication and processes actioned to agreed timescales
• Meet targets set
• Taking payments by debit or credit card
• Raising credits when required
• Setting up new customer accounts including direct debit instructions

Skills required:

Essential:

• Excellent communication skills via telephone and in writing
• Good level of numeracy
• Excellent customer service
• Strong attention to detail
• Proven ability to plan and prioritise work to meet deadlines
• Ability to work under pressure 
• Team player with good interpersonal skills
• Self-motivated with a positive and pro-active attitude
• Work on own initiative
• Well organised

There’s always room to grow and learn with our roles so please don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• Up to 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K