Credit Controller (KINTO One)

The role in a nutshell: Managing the company’s credit accounts to ensure timely payments from FCA (Financial Conduct Authority) regulated customers.

A bit about the ‘Department’: The Credit Control Department helps manage the money that people and businesses owe to a company. They help customers pay their bills on time and work with those who might be having trouble paying. This helps keep the company's cash flow steady, so it can continue to operate smoothly and grow whilst ensuring good customer outcomes.

An ordinary day might look like:

• Collaborate with Team: Working closely with the sales and finance teams to share information and develop strategies for improving collections and good customer outcomes.
• Monitor Accounts: Keeping track of customer accounts to ensure payments are received on time and spotting any overdue balances early.
• Communicate with Customers: Reaching out to customers via phone, email, or letters to remind them of upcoming or overdue payments and answering any billing questions they have.
• Agree Payment Plans: Collaborating with customers facing financial difficulties to set up manageable payment plans that keep them on track.
• Record Keeping: Maintaining accurate and up-to-date records of all interactions with customers, payment statuses, and collection efforts.
• Resolve Disputes: Quickly and efficiently addressing any billing disputes or discrepancies to ensure they are resolved fairly and in a timely manner.
• Vulnerable customers: the ability to recognise and support any vulnerable customers, using the relevant company policies to aid decision making.
• FCA Regulations: as an FCA regulated company we must provide good outcomes for customers, and this will be evident in your approach and handling of all our customers.
• Litigation: reviewing and preparing cases for litigation.
• Assist with Management Insight : Preparing regular reports on the status of outstanding debts and collection efforts to keep management informed.

In the future you could:

• Innovate Credit Strategies: Develop and implement new credit control strategies that enhance efficiency and improve overall collection rates.
• Lead Process Improvements: Identify areas for improvement within the credit control process and recommend changes that streamline operations and reduce risks.
• Mentor Team Members: Share knowledge and expertise with team members, fostering a collaborative environment and helping develop their skills in credit control.
• Expectations from a High-Performing Employee: If you are a high-performing employee in this role, we would expect you to:
• Drive Continuous Improvement: Take ownership of the credit control process and proactively suggest innovative solutions to improve efficiency and effectiveness.
• Enhance Customer Relations: Build strong relationships with key customers, ensuring their needs are met while maintaining the company’s financial health.
• Excel in Reporting: Provide comprehensive and insightful reports that not only track performance but also predict future trends and potential issues.
• Develop Advanced Skills: Continuously seek opportunities to expand your expertise, such as advanced financial analysis, negotiation tactics, and leadership abilities.

• Results-Driven: Proven record of meeting or exceeding collection targets and improving cash flow, demonstrating your ability to deliver tangible results.
• Analytical Proficiency: Strong analytical skills with the ability to interpret financial data.
• System Knowledge: Proficiency in using credit management software and other financial tools to efficiently manage accounts and streamline processes.
• Customer First approach: placing the customers’ needs first and building positive relationships. This will incorporate recognising vulnerable customers and tailoring your approach to best serve our customers.
• Excellent Communication: Exceptional verbal and written communication skills for effectively interacting with customers and internal teams, ensuring clear and empathetic communication.
• Negotiation Skills: Strong negotiation abilities to create workable payment plans and resolve disputes amicably, maintaining positive customer relationships.
• Team Collaboration: Experience working collaboratively with sales, finance, and customer service teams to ensure a seamless credit control process.
• FCA Regulations: experience of working within an FCA regulated business, with an understanding of the expectations required and how to apply them.

• Competitive starting salary
• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Company Car Scheme following passing of probation 
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Wellbeing hour each month
• Discounts on Toyota & Lexus cars
• Volunteer Days
• Wellbeing events
• Employee assistance programmes
• Free fruit in the office
• Free onsite car parking
• Working Hours 37.5 per week Monday - Friday
• Hybrid working policy 2 days from home each week should you want to

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

OUR RECRUITMENT PROCESS

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

For this role we follow a 1st and 2nd round interview process. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.