Credit Operations Manager

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Are you an experienced and proactive leader in collections? Join our team as a Credit Operations Manager and take charge of efficiently managing both new and aged debt portfolios.

Responsibilities:

• Lead and supervise the collections processes to ensure the timely and effective recovery of outstanding debts, both new and aged. 
• Develop and implement collection strategies to maximize debt recovery and minimize bad debt losses. 
• Manage and maintain relationships with third-party collections agencies, ensuring optimal performance and adherence to collection protocols, while also overseeing the bankruptcy process to ensure compliance and efficiency. 
• Oversee the investigation of credit risk in customers and suppliers, advising on credit applications and mitigation strategies. 
• Design and implement processes to improve cash flow and reduce receivables, optimizing collection processes and operations. 
• Monitor and negotiate the collection of overdue accounts, utilizing effective communication and negotiation skills. 
• Analyze credit and collection processes, identifying opportunities for improvement and making recommendations for enhancements. 
• Ensure compliance with internal policies, regulations, and industry standards related to credit and collections activities. 

Requirements:

• Bachelor's degree
• Minimum of 5 years of experience in collections, with a proven track record of success in managing both new and aged debt portfolios. 
• Minimum of 2 years of experience as a lead in collections, with a demonstrated ability to lead and develop subordinate staff. 
• Extensive knowledge of credit and collection processes, including investigation of credit risk and debt recovery strategies. 
• Experience in managing third-party collections agencies and optimizing their performance. 
• Strong analytical skills and ability to identify trends and opportunities for process improvement. 
• Excellent communication and negotiation skills, with the ability to effectively interact with internal stakeholders and external partners. 
• Proven ability to meet project milestones, goals, and budgetary requirements. 
• Full authority for personnel actions and adherence to approved budgets. 

Reporting Structure:

• Reports directly to the VP of Collections.
• The primary focus of this role is to lead and optimize collections operations to ensure the efficient recovery of outstanding debts while maintaining compliance with internal policies and industry regulations. 

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team. 

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637