Credit Products-Communications, Training, and Transformation Leader

Position Title

Credit Products-Communications, Training, and Transformation Leader

Location

Work From Home NC

Job Summary

The Credit Products-Communications, Training, and Transformation Leader is responsible for driving effective communication, change management, and training strategies to support Credit Products associates during periods of transformation. This role ensures smooth adoption of process updates, underwriting guideline modifications, and policy changes while overseeing a comprehensive runbook of innovation initiatives. By fostering alignment, standardization, and a culture of adaptability, this position plays a pivotal role in enhancing the Credit Products business model and achieving organizational goals.

Job Responsibilities:

JOB RESPONSIBILITIES

Develop and Implement Communication Strategies:

• Craft and deliver clear, consistent messaging to Credit Products associates regarding process changes, policy updates, and transformational initiatives.
• Ensure communication plans address diverse audiences, leveraging multiple channels for maximum impact.

Oversee the Credit Products Runbook of Initiatives:

• Manage a detailed roadmap of change and innovation projects, ensuring alignment with business objectives and timelines.
• Track progress, resolve roadblocks, and communicate updates to key stakeholders.

 Lead Change Management Efforts:

• Develop and execute change management strategies to support adoption of new processes and policies.
• Partner with leadership and key stakeholders to address resistance, identify challenges, and ensure successful transitions during periods of change.

Design and Deliver Training Programs:

• Create and oversee training programs that equip Credit Products associates with the knowledge and skills needed to adapt to new processes, guidelines, and tools.
• Monitor training effectiveness and adjust to meet evolving needs.

• Uses independent judgement and discretion to make decisions around communications, training, etc. for the department.
• Analyzes and resolves problems pertaining to communications, training, etc. for the department.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) (Business, economics, or some other related field).
• Minimum experience required: 10+ Years of banking experience to include credit, credit products, underwriting, change management, and transformation, etc.
• Significant Project Management experience.

Preferred Qualifications:

• Education level preferred: Master's Degree (or Postgraduate equivalent) (Business, economics, or some other related field).

Job Competencies:

• Thorough knowledge of banking policies, procedures, practices, programs and regulations.
• Knowledgeable of banking software platforms such as nCino and AFS.
• Knowledgeable of applicable laws and banking regulations.
• Proficient with personal computers and various software programs (e.g. Microsoft Word, Excel and PowerPoint.
• Ability to communicate effectively in both verbal and written form with all levels of Bank personnel and outside contacts (strong “executive presence”).
• Ability to manage several projects concurrently, often with tight deadlines.
• Demonstrated ability to work well with all levels of management and staff.
• Ability to effectively plan, organize and execute within deadlines with a strong detail orientation.
• Occasional travel to hub markets including Beverly Hills, New York, Michigan, and others TBD.
• Physical demands (ADA): No unusual physical exertion is involved.