Credit Specialist I - (Hybrid)

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

As part of the Credit Operations team you will be immersed in the day-to-day operations of the deal closing process. This position will be based out of the Irving office and will report to the Supervisor of Credit Operations.

Specifically, you will:  

• Collect and accurately review and verify applicant's personal information and financial records for the loan in an efficient and timely manner while adhering to company policies and underwriting guidelines.
• Evaluate the information on the loan application against various lending standards to determine if the loan applicant should receive the loan amount requested and closely inspect application documentation for suspicious or fraudulent activity.
• Operate as quickly and effectively to ensure quick response time for Dealer partners with the ability to multitask, prioritize, and manage a large volume of tasks while providing excellent customer service and strong attention to detail.
• Understand all of the various loan programs, platform functionality, and proprietary decisioning engine/mode while being able to provide thorough explanations of declines; and corresponding DTI & PTI caps. 
• Confidently explain the regression model as it pertains to loan decisioning and loan terms, be comfortable walking dealers through using the platform and structuring deal terms. 
• Communicate externally with our Dealership partners in regards to the status of reviewed loan applications including both inbound and outbound Dealership and Customer calls, chats, and emails.
• Identify potential fraud based on red flags and escalate for review.

Requirements:

• At least 1-2  years of experience in Loan Processing, Underwriting, or Funding. Preferably in the auto or powersports industry.
• Must be able to work every Saturday and be flexible to work any shift during our hours of operation; 9am - 10pm EST. 
• Excellent telephone, communication (oral and written), interpersonal and organizational skills. 
• Energetic, flexible, empathetic, with a positive attitude. 
• Able to work well under pressure to meet daily and monthly goals while passing quality assurance audits and dealer feedback responses, and consistently meeting all SLAs. 
• Able to prioritize and execute tasks using multiple tools at any given time: Salesforce, Slack, e-mail, Google Sheets, and  proprietary LOS. 
• Strong work ethic and high attention to detail. 
• Must have a basic understanding of loan processing and be familiar with all documents required  for loan funding.

• Healthcare benefits (Medical, Dental, and Vision) for you and your dependents.
• Paid Holidays and Vacation: 20 days PTO plus paid company holidays.
• Retirement Plan (401K with non-elective company contribution AND match).
• Short Term / Long Term Disability.
• Life and Accidental Death insurance.
• Robust Ancillary benefits including accident insurance, hospital insurance, etc.
• Getting in on the ground floor, opportunity for professional growth, career progression.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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