Crisis and Incident Management Lead

Job Description

At abrdn, our purpose is to enable our clients to be better investors.

Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise that we offer. And by enabling clients to invest responsibly, it helps us to build a better world.

About the department

Part of the Global Crisis Management and Physical Security team, the abrdn Crisis & Incident Management Function have strategic oversight of Crisis and Incident Management Framework for our organisation, ensuring close alignment with the business, with other Security, Resilience and Protection teams, and with supporting functions.

The team is committed to protecting the safety of our people, protecting our clients, and sustaining our business. We do this by training, testing, and exercising the crisis and incident teams and providing structured tools and procedures. This approach embeds and maintains an effective incident and crisis management process which ensures the company can respond effectively to disruptive events.

About the role

The Crisis and Incident Management Lead has a vital role in coordinating the efficient operation and ongoing enhancement of the Crisis & Incident Management Framework. Key responsibilities are:

• Coordinate incidents within abrdn, act as Incident Manager, detect and activate; coordinate response and recovery; lead incident closedown and debrief activities.

• Developing Post Incident Reports to capture lessons identified and ensure they become lessons learned by ensuring they are fed into corporate risk management processes

• Developing and delivering challenging exercises and training to abrdn Incident and Crisis Management Teams globally

• Maintenance and continual improvement of Incident and Crisis Management Plans and Playbooks used to assist the incident response process

• Engaging with and nurturing effective partnerships with customers, partners, and team members across all levels of the organisation.

• Development of reports and presentations and attendance at regular forums and steering groups to report on incident management and lessons learned

• Maintenance of abrdn mass communications and Incident Management systems, task planners, document repositories and facilities

Candidate requirements

Essential Skills and Experience

• Extensive previous experience of managing the response to disruptive incidents

• Strong presentation skills, with a proven ability to craft and deliver effective training, exercises and briefings to all levels of an organisation

• Excellent writing skills, with previous experience of report writing and developing effective briefing packs for senior collaborators

• Knowledge of threat and risk assessment methodologies

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At abrdn we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.