Crisis Hotline Specialist

Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and families. As a leader in the behavioral health field, we offer a vast array of programs and services that evaluate, educate, strengthen and support thousands of children, adults and their families each year.

Our Crisis Hotline team is looking for an experienced Crisis Hotline Specialists to provide support and guidance to callers experiencing mental health concerns/issues and offer problem resolution assistance to individuals requiring behavioral health support in the community of Lake County. The Crisis Hotline Specialist will use their empathy and listening skills to assist callers with their immediate needs.  This very important role will take calls as part of our 24X7 crisis hotline and assist callers in developing solutions to their situations. Excellent opportunity for those in school for Social Work or Counseling looking to gain a wide range of experiences within the mental health field. 

**Currently hiring for Full-Time 2nd shift Sunday-Thursday 3:00pm-11:00pm 

**This position is onsite and not eligible for remote work location

Essential Responsibilities

• Employ active listening techniques to assist callers in de-escalating from mental health issues/concerns.
• Provide immediate telephone crisis management to callers identified at risk for suicide or any other mental health emergency to assist in the stabilization of caller.
• Functions within a collaborative team of professionals providing crisis management to adults, children and families in the community.
• Actively participate in required trainings in order to enhance professional self and aid in program development.
• Provide appropriate linkages to all needed services and other community resources.
• Provide immediate linkage to psychiatric and medical services when necessary.
• Maintain client records in compliance with applicable Ohio law and Crossroads Health case records procedures.

Position Requirements:

• High school diploma/GED required. Associate’s or Bachelor’s degree in Social Work, Counseling or Human Services preferred.
• One to two years related education, experience in medical/mental health assistance.
• Excellent listening skills
• Demonstrated compassion and empathy for those in need.
• Upon hire, complete the Agency QMHS training program.

Our organization is committed to equal employment opportunity.    We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law