CRM Analyst

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The CRM Analyst will work with the Global CRM team to identify opportunities for applying CRM, and related tools to support the global user community in accomplishing their goals. Areas of focus will span multiple Business Units and functionality, mostly within Salesforce.com, but will also involve integrated tools for Marketing Automation, CPQ, E-sign, different Sales Enablement tools, CTI, automated testing tools. Job responsibilities include setting up new users, providing support regarding existing and potential functionality, requirements gathering, delivering change requests and support users with UAT, identifying system issues.

What you'll be doing?

• Provide daily end-user support through cases raised on Salesforce.com;
• Define user profiles, update permissions, share rules, public groups, dashboard folders, email template folders;
• Setup new users in Salesforce.com;
• Collaborate with business analysts and developers to deliver changes and solve system issues;
• Complete basic changes in Salesforce.com following the change process;
• Create custom reports and dashboards;
• Participate and sometime lead user acceptance testing for major projects;
• Provide best practices and ongoing support to the business and other team members;
• Manage the understanding of project, client and business criteria;
• Define requirements and recommend solutions to internal clients;
• Negotiate prioritisation requirements with business leadership teams;
• Identify measures to improve delivery and customer satisfaction;
• Escalate all business systems projects that are, or at risk of being, outside agreed parameters;
• Develop company information workflow programs by working with other functional units to meet business criteria.

Qualifications

What you'll bring?

• 2 years' experience with Salesforce.com configuration and delivering on custom development work;.
• Knowledge of Salesforce.com and general CRM concepts;
• Experience with related tools such as Configure Price Quote (CPQ), e-signature, and CTI (if applicable);
• An advantage would be Salesforce Admin certification (ADM201);
• Written and verbal fluency in English is necessary.

Additional Information

Why Us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we're committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we've all got commitments and interests outside the office. So, talk to us about how you'd best like to work with us. We're flexible and interested in helping you to get the best out of working with us.

What you will get:

• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Our Social Benefits Package - the way we care for our People

Experian Careers - Creating a better tomorrow together

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