CRM Analyst (Remote/ East Coast- Flexible options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking candidates who are looking to join a fast-growing CRM program and are seeking to take ownership of various aspects of the Salesforce platform. Our team's goal is to create scalable and innovative solutions, deliver best-in-class technology, and enable intuitive apps for business users. Success in this role will be based on your ability to channel your observations from working sessions or self-driven analysis into actionable tasks. Candidates should possess a combination of strong business acumen and technical skills, and have strong oral and written communication skills.

This role's primary responsibility is to support the delivery and adoption of key features for Salesforce.com at Broadridge. This role will work with the Platform Owner, Lead Solutions Architect and Support Lead to document, test, and roll out new features. Responsibilities include engagement with business users, troubleshooting issues, platform improvements, and driving adoption.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.

Role Responsibilities:

• Support training and onboarding of business users to the system, drive adoption of existing apps and features
• Develop a deep understanding of the value proposition of Salesforce.com in the context of business needs and relay consistent messaging to business audiences to encourage and reinforce best practices
• Configure Salesforce according to approved solutions including but not limited to, Page Layouts, Lightning Pages, Profiles, Permission Sets, Roles, Quick Actions, Fields, Feature Settings, Lightning Apps, Reports, Dashboards, Custom Permissions, Custom Metadata Tables, Custom Objects, Groups, Queues, Record Types
• Conduct analysis and evaluation of materials and artifacts provided by the business
• Capture comprehensive meeting notes; author requirements based on workshops and conversations with stakeholders, business users; author and track user stories
• Author and maintain clear, complete, and well versioned documentation under guidance from senior architect and project leads
• Groom and prioritize backlog based on business requests and/or recurring observed issues
• Research Salesforce features, manage platform readiness for new SFDC releases
• Maintain Project Tracking tools to ensure real-time visibility into progress of project tasks and overall workstreams
• Maintain Configuration Workbooks and execute system audits and spot-checks
• Create and maintain user-facing documentation for training admins and business users

Experience/Qualifications

• Salesforce.com Certification, preferably Platform App Builder, Platform Developer, Sales & Service Cloud Consultant
• Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred
• Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required
• Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred
• SOQL, Talend, HTML, Apex, Javascript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus
• Experience with implementations supporting a SaaS/subscription-based business preferred
• Ability to contribute and support projects through the full lifecycle from inception through delivery and post-launch adoption

Salary range $85,700- $ 125,000k. Bonus Eligible.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].