CRM Business System Manager

The Impact You'll Be Contributing to Moloco:

We are looking for a CRM Business System Manager to help shape and build our SFDC and adjacent CRM tools to help support our sellers and accelerate business transformation. This candidate will use his/her deep SFDC and tools knowledge to shape the company CRM vision across multiple product lines, and would be entrusted to bring that vision to life. As the CRM product owner, you will collaborate cross-functionally with key stakeholders from different teams (Sales, BI/Analytics, ENG etc) and would need to identify improvement opportunities from different workstreams, strategize initiatives with priorities, mobilize the program and drive the implementation. The ideal candidate is an expert in shaping the company’s CRM from the ground up a to meet the changing needs of the enterprise, and has a proven track record in execution on their vision, with strong collaborating, experience tackling complex problems in commercial processes with solutions, and presenting to stakeholders in a clear and concise effort.

Here’s what you’ll be working on:

• Shape the company CRM and sales tools strategy and vision based on the assessment of fast-faced business and commercial operations across multiple product lines
• Closely interact with global commercial teams to identify operational challenges across different workstreams, define improvement initiatives, and work with cross-functional teams to solve those challenges by leveraging different CRM tools and source of data across the organization
• Design multiple projects or programs with key deliverables, resources, and milestone to enhance commercial operations with CRM infrastructure, and track those projects’ or programs’ execution     
• Present and communicate with key stakeholders on the plan of different projects and programs, and regularly update the progress
• Closely engage with cross-functional teams for aligning on focused area of improvement and how to tackle those problems with execution plans
• Work with internal engineering, data and product teams and support business users and technical team members regarding the best way to translate business requirement into CRM tools as subject matter expert
• Build business and technical requirements for CRM tools and infrastructure (e.g., SFDC) based on assessment on business operations and business requirements from key stakeholders including commercial organization leadership 
• Discuss various reporting needs with business users and commercial leaders to design dashboards and reports within CRM tools and infrastructure
• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience
• 8+ years , preferable 5 years in Salesforce in CRM product and project management roles with proven experience in leading complex projects for sales, customer success (account management) and marketing business functions   
• Expertise and experiences with CRM platforms like Salesforce.com and peripheral apps that integrate to the platform, and marketing systems such as Hubspot or Zoominfo etc..  
• End-to-end project management on CRM integrations with other applications and data source within the organization
• Leadership skills with demonstrated ability to drive impact in a fast-paced environment
• Manager / Senior Manager role - based on experience

Some of the total rewards we offer…

• Physical Health & Wellness benefits, to support our Moloco employees in making their health and wellness a priority.
• Flexible PTO, so long as you promise to come back!
• Learning & Development - All regular full-time employees receive an annual learning and development stipend of $2,500 per calendar year.
• Commuter Benefit - All full-time employees are eligible to participate in country-specific transportation benefits.
• WFH - We provide an allowance of $1,000 (based on local currency) to outfit your home office regardless of hybrid or permanently remote employees. 
• Communications reimbursements for phone and internet.
• Got Lunch? We provide country specific lunch stipend benefits
• Virtual initiatives and events to keep you connected with your colleagues.
• Generous Employee Referral Bonus program.

And much more. Ask your recruiter for a full list of total rewards and benefits specific to your region!

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

Our Compensation And Benefits (for California & New York State Residents Only)

Base Compensation Range: $156,000.00 - $234,000.00

In accordance with California & New York state law, the range provided is a reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills and abilities. We also offer a competitive benefits package.

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