CRM Configurator

Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.

Job Overview

The CRM Configurator is responsible for the design, implementation, integration, and extension of existing MS Dynamics CRM application. The responsibilities include developing the Solution Blueprint of MS Dynamics CRM, upgrading, conceptual and functional designs, estimating, reporting, and managing user relationships. The Architect must excel in MS Dynamics CRM/XRM knowledge and be able to leverage cross functional IT and Business Unit Teams to achieve quality results where appropriate, including supporting Executive Leadership’s enterprise workflows and metrics dashboards. A solid background in project management and business process optimization is also required. The CRM Architect will be also responsible for system administration and operational support of the internal deployment of the Microsoft Dynamics Customer Relationship Management system, including maintaining system design and integration with other IT areas. The CRM Architect manages all SDLC phases (requirements, design, development, test, and implementation), including configuration change requests, application maintenance, data quality and management, and decision support for projects. The CRM Architect collaborates with all levels of other members in the Executive Committee, Business Units, and IT to develop and maintain tools, processes, and reliable data that support AltaMed Health Services business decisions, consistency in the way we measure and drive performance, and improve service, quality, and productivity.

Minimum Requirements

1. Bachelor’s degree required

2. 15+ years' experience leading enterprise software implementation projects

3. 10+ years' experience leading business analysis, implementation, and product support in CRM systems. Strong preference with MS Dynamics platform

4. Minimum 10 years’ experience: SQL Programming (ETL & SQL server 2008/2012), JavaScript & JSON for CRM scripting, Scribe integration

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days 
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Salary Range

$117,397.09 - $146,746.37 annually