CRM Development Manager

Job Description

The CRM Development Manager will be responsible for overseeing the implementation, maintenance, and optimization of the Salesforce platform. This role requires a blend of technical expertise, project management skills, and strategic vision to enhance our CRM capabilities. The ideal candidate will have a strong background in Salesforce development, as well as experience in managing a team of developers and administrators.

Key Responsibilities:

• Salesforce Platform Management:
  • Oversee the administration, configuration, and support of the Salesforce platform.
  • Ensure the platform meets the needs of the business, providing a scalable solution for future growth.

• Development and Customization:
  • Lead the design and development of custom solutions using Lightning components, and other Salesforce technologies.
  • Develop and maintain integrations between Salesforce and other business systems (e.g., corporate website, Marketo, Loopio, and others).
  • Partner with global teams to support the roll-out of global projects in all regions

• Project Management:
  • Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
  • Plan, execute, and oversee Salesforce projects, ensuring alignment with business objectives.

• Process Optimization:
  • Identify opportunities for process improvements and implement best practices within the Salesforce ecosystem.
  • Conduct regular system audits and prepare for Salesforce upgrades.

• Training and Support:
  • Provide training and support to end-users, ensuring they are proficient in using Salesforce tools and features.
  • Develop FAQs, Playbooks, and user guides on basic knowledge and best practices for CRM.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in Salesforce administration and development.
• Strong knowledge of Salesforce Lightning, Apex, Visualforce, and SOQL are highly preferred.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Developer) are highly preferred.
• Proven experience in managing Salesforce projects and leading technical projects.
• Proficiency in Lightning components and Salesforce integration tools.
• Ability to analyze customer data to identify patterns and provide recommendations
• Strong understanding of CRM principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.