CRM Project Manager

Right now, we are looking for an outstanding, brilliant, and driven Project Manager (PM). The PM is responsible for planning, overseeing, and documenting all aspects of a specific CRM Operations project that has cross-functional dependencies. The PM will be responsible for actively supporting and/or leading complex projects or programs, including the planning, management, and implementation of the assigned project, program, or portfolio within CRM Operations. The PM will work closely with the Director and VP of Operations to make sure that the scope and direction of each project is on schedule. The PM will create and maintain project plans to ensure the timely completion of tasks, major project milestones, and resource allocation. This team member will be required to communicate with stakeholders to ensure that all parties understand the current development priorities and successfully complete projects.

What you'll be doing:

• Responsible for the overall coordination, status reporting, and stability of project-oriented work efforts
• Creates and executes project work plans & timelines, and revises them as appropriate to meet the changing needs and requirements
• Manages the day-to-day operational aspects of a project and the scope
• Participates in project scoping with the cross-functional teams
• Effectively communicates relevant project information to cross-enterprise teams and leaders
• Routes work between all responsible team members in all stages of planning, development, and implementation
• Conveys project changes and updates the appropriate team members
• Facilitates team and client meetings to review work and understand the status
• Prepares regular status reports and distributes internally and externally if needed
• Resolves and/or escalates issues in a timely fashion
• Monitors scope creep and re-scopes projects if necessary
• Additional duties as assigned

What we're looking for:

• Experience as a Project Manager, leading Technology projects covering multiple functional units
• Software development experience or a strong understanding of development
• Must be an analytical yet strategic thinker
• Outstanding presentation abilities and the ability to communicate at all levels of the Business
• Proven leadership experience
• Ability to build a trusting environment with project teams
• Good skills and knowledge of relationship-focused leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

Preferred Skills:

• 4+ years' experience is preferred
• An advanced degree is a plus
• Experience working for a Healthcare Technology company
• Experience using Salesforce is a plus
• Scrum Master Certification is a plus
• PMP Certification is a plus
• Awareness and experience with PMI methodologies a plus
• Experience in playing the Project Manager role for at least one year for a software development team that was diligently applying Project Manager principles, practices, and theory

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.