CRM Senior Product Manager, Salesforce

• Consulting, Strategy & Operations is a division within Gartner which encompasses Consulting Technology and other core functions to support Gartner's Consulting teams. This role will partner with business leaders across the company to support a Consulting organization of more than 1,000 associates. Consulting Technology is on the forefront of innovation helping Consulting Associates to sell and deliver high quality engagements.
• This is a critical role in our ongoing transformation of the Consulting sales and delivery processes and tools. We are seeking a Product Manager with a track record of leading ideation, design, delivery, and ongoing management of innovative CRM and Professional Services Automation technology tools. If you are excited about delivering impact within a fast-moving environment and passionate about delivering customer-center solutions, this is the role for you

Responsibilities:

• Successful contribution to the delivery of Gartner business objectives by developing and implementing global Consulting technology programs that deliver business-critical outcomes and impact.• Ensures that all assigned Consulting Technology programs demonstrate value and return on investment, and satisfy all defined business requirements gathered through consistent customer feedback.
• Effectively lead and manage all assigned Consulting Technology programs.
• Ensure timely and successful implementation of all initiatives including on-time, on-budget with all risks managed, disruptions minimized, and with high quality outcomes.
• Communication and change are managed across Consulting to ensure successful adoption of program outcomes

Professional Experience:

• 5+ years successful product management experience involving implementation and support of strategic technology initiatives across a complex matrix organization with distributed virtual teams. Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment.
• Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams
• Excellent analytical and problem-solving skills when determining how to best solve consulting operational challenges
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Experience using industry leading CRM platforms (Salesforce preferred) to design, deliver and support B2B sales or service enablement solutions
• Strong written and verbal communication skills

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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Job Requisition ID:74515

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