CRM Specialist

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.

As a CRM Specialist reporting to the Client Relationship Marketing Team Lead in our Product Marketing team, your purpose will be to help us take our communication strategies to new heights!

You will be responsible for managing the tactical execution of Booksy’s omni-channel communication campaigns including content review, template creation, sendout, and analysis. Additionally, you will be developing an agile framework for testing new strategies and monitoring campaign performance against KPIs to leverage Booksy’s e-mail campaign results.

Requirements

Essentially, to ensure you succeed in this role you’re going to need:

• 2+ years of experience in email marketing with a proven track record in conversion, retention, and revenue metrics.
• Hands-on experience with state of art email marketing tools including the use of automated audience segmentation interfaces.
• Data-driven focus with a good feel for numbers and the ability to act based on insights.
• Project management skills and ability to work under tight deadlines, and thriving in a fast-paced environment.
• At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.

Benefits

• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Type of contract tailored to your needs and flexible working hours.
• Opportunity to develop in an international environment - we have teams in 6 countries.
• Additionally: private medical care, multisport card co-financing, PetHelp, insurance plan, free online English classes, a cafeteria platform and much, much more :)

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.

Who are we?

We’re Booksy and we have a passion for keeping the world’s beauty professionals busy and organized. We love connecting clients with their beauty professionals, so they can look and feel their best making the appointment process as easy and painless as possible is an obsession of ours. Booksy is the world's leading hair & beauty app that solves the more complicated aspects of running a beauty business by taking the nitty-gritty everyday tasks off their hands. Now they have the time to do what they do best, help you be you, only better!

Do you. We'll do the rest.