CRM System Administrator

About Us

Cambridge Computer Services, Inc. ("Cambridge") is a leader in delivering innovative physical and cloud-based IT infrastructure (networking, compute and storage) for enterprise, dev ops, and high value workloads like HPC and AI to clients in a wide variety of industries across North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest high-technology companies in the country. We use creativity, technical expertise, and extensive industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers to identify and incorporate both new and existing paradigms into cohesive IT strategies for our clients.

We are a Women-Owned Small Business, with a close-knit staff of about 80 people that hail from all over the world. Learn more about our company and the candidates we seek to hire at https://www.cambridgecomputer.com/careers/

Job Overview

As the CRM System Administrator at Cambridge Computer Services, you will be responsible for managing and optimizing our homegrown customer relationship management (CRM) system and databases to support our sales and marketing initiatives. You will play a critical role in ensuring that our customer data is effectively utilized to drive sales and improve customer relationships.

Responsibilities & Duties

• Oversee the maintenance and integrity of the CRM data
• Conduct regular audits of data, and follow-up with individuals as needed
• Formulate, document and evangelize best practices for CRM data with feedback from leadership
• Train new employees and provide ongoing training on CRM best practices
• Collaborate with stakeholders and our CRM developer to scope, test and document new CRM functionality
• Lead data cleanup initiatives, both as an individual contributor and by packaging cleanup projects for the sales support team
• Maintain and update the CRM end user documentation
• Test new features and functionality added to the CRM
• Organize pending new feature and functionality requests and provide status updates on items in process
• Assist with coordination of publishing new versions of the CRM software and documentation to production
• Additional related duties may be added as needed

Qualifications

• University undergraduate degree required.
• Candidate must have 2+ years professional experience in CRM management, sales operations or a related role
• Proficiency in CRM software and sales tools
• Understanding of technology and the IT ecosystem is preferred.
• Although the expectation is that this role will be on site, there may be times when work will be done outside the office. Accordingly, the employee must be able to work remotely, independently, and unsupervised.
• Candidates must have impeccable communications skills, an ability to multitask, and high attention to detail. They must be proactive in their approach, effective problem solvers, organized, creative, deal with ambiguity, and able to work with different types of personalities.
• Authorization to work in the United States on a full-time basis is required.

How to Apply

Please submit a thoughtful resume and cover letter that both represent why you are a perfect fit and the quality of the work you can deliver. Please visit our careers page for more information on How to Apply at https://www.cambridgecomputer.com/careers/ .

Applicants must provide the following required materials:

• Resume
• Cover letter

Benefits with Cambridge

We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits:

• Competitive salary
• Multiple health insurance options
• Medical FSA
• Dependent Care FSA
• Dental insurance
• Vision insurance
• 401(k) savings plan with employer matching
• Employer-sponsored long-term disability
• Paid holidays and PTO that increases with longevity at the company
• Opportunities for growth!

Estimated Salary Range

$50k - $80k per year

Equal Opportunity Employer

Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state, and local laws.