Crowd Operations Manager

As the Crowd Operations Manager within the Crowd Solutions division at Appen you will lead a pivotal role in overseeing the project setup and qualification operations. Your leadership will guide a team of project managers focused on enhancing user experience running data analysis for strategic insights and optimizing project workflows. This senior role demands a deep understanding of Appen's business model a data-driven mindset for decision-making and the ability to collaborate effectively with Sales Solutions and senior leadership to define the most efficient project workflows and qualification criteria.

Key Responsibilities:

• Team Leadership and Management : Oversee a team of project managers setting clear goals and expectations providing mentorship and fostering professional growth.

• Strategic Data Analysis : Analyse historical data and use cases to offer strategic advice on refining qualification steps and optimizing project workflows for efficiency and effectiveness.

• User Experience Oversight : Manage end-to-end testing of user experiences identify challenges and implement improvements to enhance contributor engagement and satisfaction.

• Collaboration with Sales and Solutions : Work closely with Sales and Solutions teams to determine the best project workflows and qualification assessments for specific domain expertise.

• Senior Leadership Engagement : Engage with Appen’s senior leadership providing insights updates and strategic recommendations to drive the company’s objectives forward.

Requirements:

• Proven Leadership : Demonstrated experience in managing teams with a strong focus on data-driven decision-making and operational optimization.

• Strategic Analytical Skills : A robust analytical skill set with the ability to harness data for strategic insights and recommendations.

• Deep Business Acumen : Comprehensive understanding of Appen’s business environment with expertise in the freelance and crowd-sourcing economy.

• Effective Collaborator : Exceptional ability to work with cross-functional teams including Sales Solutions and senior leadership to align strategies and achieve business goals.

• Strong Communication : Excellent communication skills both written and verbal with the ability to standardize processes and engage effectively with all levels of the organization.

• Background in Data Analysis : Experience in data analysis or a related field with a keen eye for identifying trends challenges and opportunities for improvement.