Crypto Support Engineer Lead

Focused on developing products and services for the digital assets sector, Bullish has rewired the traditional exchange to benefit asset holders, enable traders and increase market integrity. Supported by the group's treasury, Bullish's new breed of exchange combines deep liquidity, automated market making and industry-leading security and compliance to increase the accessibility of digital assets for investors. Bullish exchange is operated by Bullish (GI) Limited and is fully regulated in Gibraltar.

Mission: To build technology and tools that make earning, investing and transacting more rewarding.

Vision: A world where everyone is empowered to create a better financial future.

Reports to:
Manager, Technology Operations

We are looking for a hands on support lead for our US team to form part of the 24x7 support team managing and operating the Bullish platform. We are looking for an individual with a strong background supporting critical trading platforms. Backgrounds from front office electronic trading desks, financial technology vendors and financial services would be desirable. Individuals need to have a high attention to detail, an interest in solving problems under pressure and an ability to lead and coordinate responses to system events. Having a strong understanding of financial services trading is essential to be able to detect anomalies and preempt potential issues before they occur.

Key Responsibilities

• Reporting to the Global lead of the Exchange Operations team, lead the local US support team.
• Lead a team of US based application support analysts responsible for service availability and operation of the Bullish exchange
• Monitor system availability, latency, data integrity, capacity and overall health. Ensure effective tooling is in place to do this.
• Engage effectively with engineering and development teams in the system delivery lifecycle to design robust, reliable and automated systems.
• Effectively escalate and manage service outages and drive incident management process
• Troubleshoot platform issues through reviewing logs, code and other data points.
• Channel product/ feature related queries to the product development teams
• Lead service improvement, automation or other smaller project based streams of work

Experience & Qualifications

• Bachelor's degree or above
• 10+ years of relevant working experience with a strong technical and operational background. Experience managing small teams.
• Experience in fintech, blockchain industries is preferred. Experience providing support in a financial services trading environment essential
• Experience working with Cloud technologies preferred (AWS or GCP)
• Experience leading smaller teams of hands on support engineers
• Must be able to multitask, problem-solve and have great attention to detail
• Team orientated with ability to take ownership of the operations function and prioritise effectively
• Comfortable working with Linux/ Windows operating systems to be able to view and interpret transaction/ system logs
• Analytical and able to problem solve logically
• Excellent written and verbal communication skills to handle complex issues spanning technical and business domains

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.