CS Engineering Team Manager

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and Vayner Media rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About you:

HiBob seeks an experienced Customer Success Engineering Team Manager to join the global Customer Success Engineering team. The Customer Success Team Manager will oversee our CS Engineer team, which resolves our customers' complex challenges and prioritizes fixes and roadmap asks, in partnership with Development and Product. 

What will you actually be doing?

• Provide best-in-class support to our customers.
• Own the team roadmap, milestones, and KPIs.
• Lead cross-functional initiatives and collaboration with relevant departments.
• Ensure team hands-on involvement is efficient and escalate accordingly 
• Build and sustain productive relationships with internal stakeholders and collaborate to improve our continuous customer experience. 
• Manage communication with cross-organization functions.
• Promote and enforce support procedures and processes.
• Create a culture of learning and development for the team to grow its skill sets and capabilities 
• This role will report to the Head of Customer Success Engineering, who directly reports to the VP of Customer Success.

Benefits:

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model 
• Work from home allowance to get your home office set up!
• Payment for sick leave from the first day 
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits 
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador program
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance 
• Dog-friendly 
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience leading technical teams in B2B SaaS fast-growing companies
• Experience in leading a growing CS team in an exciting and fast-paced environment. With an embedded desire for efficiency and out-of-the-box thinking
• Excellent leadership managerial skills
• Team player– Ability to work as part of the company-wide department
• Ability to ask and answer meaningful, impactful questions and turn complex concepts into actionable recommendations
• Independent, fast learner, and excited about learning new technologies
• Proactive team player who desires to impact the interfaces, product, and customer experience
• Tech-savvy, with hands-on experience in logs and development code methodologies 

Advantageous:

• Knowledge of HR 
• Experience/familiarity with the following: HTML/CSS, SQL, APIs
• Experience using tools such as Slack, Salesforce, Asana, and Zendesk 
• Proactive data-driven approach - spot recurring issues within our product and find the long-term solution that will address them
• Excellent time management, prioritization, and sense of ownership skills