CS Strategy & Operations Analyst

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Strategy and Operations Analyst to join our team. In this role you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis process design and program management.

In this role you will:

• Provide data-driven operational and decision-making support to the Customer Success organization and management team

• Support our operating cadence of weekly monthly and quarterly performance analysis forecasting and business reviews

• Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity

• Understand global demands and nuances and partner with leaders on regional projects

• Respond to business requests compile root cause analyses and solve common issues

• Support cross-functional programs processes and systems to drive performance and productivity improvements

We are looking for people who have:

• A Customer-First mindset and passion for supporting customer-facing teams

• Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights

• Have advanced Excel knowledge SQL and data visualization software experience (Looker Tableau etc.); Experience with SQL Python R (or similar statistical tools) a plus

• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations

• Thrive in a fast-paced working environment can pivot and work autonomously and are excited about working in a learning and growth culture

• Prior experience in management consulting finance strategy & ops a plus

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.