CSC L-II Comet Admin

ABOUT INFOSYS:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

SHORT DESCRIPTION:
Overall responsibility for Comet administration activities.
Work location: Hong Kong

RESPONSIBILITIES:

• Support Comet administration including the following:
• Set up new & existing Comet jobs for Infosys/3rd Parties.
• Perform Comet job modifications and deletions.
• Fulfil requests for Comet job information
• Troubleshoot and resolve Comet job failures.
• liaise with Comet dev team.
• Handle escalations from L1 CSC agents.
• Train/Mentor L1 CSC agents.
• Create and maintain CSC knowledge docs.

SKILLS/COMPETENCIES

• File transmission expertise.
• Ability to effectively communicate with internal/external customers in a business environment.
• Strong troubleshooting skillset.
• Experience with ServiceNow or other IT ticketing systems.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on [email protected] or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.