CSM - Customer Success Manager - German / English
Job Description
Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.Â
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As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!
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Brevo’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients.
As a Customer Success Manager, you will:
- Set your clients up for success: establish critical goals/KPIs and help to achieve them
- Be Brevo’s expert and proactively monitor your client's KPIs to drive adoption & value and in order to prevent churn
- Collaborate closely with all departments on a day-to-day basis to help your customers reach their objectives
- Contribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with themÂ
- Be the voice of the customer to the Brevo Product teamÂ
- Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
- Identify and manage development and growth opportunities within the portfolio
- Participate in the team’s effort to build a global Success framework for Brevo
What will contribute to your success:
- You have a Customer-centric focus
- At least 2 years of experience in CRM or as a CSM in a Martech company
- Strong ability to understand, manage and drive customers' needs and marketing strategyÂ
- Proven track record of sustained target achievement
- Excellent presentation and communication skills in German and English (C1 / C2)
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- you are Data-driven and a Team Player
What we offer you:
- Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus.
- Fully paid Urban Sports Club M Membership.
- Budget to subsidize various expenses for your Lunch, Internet and more.
- Budget to support your workspace at home.
- Language learning with Babbel app!
- Subsidized BVG ticket for public transportation.
- Second parent leave: 1 month of fully paid leave.
- Office Library (we also order relevant Books for your Role).
- Global company offsite and inter-office trips.
- A modern Office with kicker table and table tennis.
- 3 Days Home Office - only if you are based in Berlin
- Free fruits & drinks.
- Pizza Wednesday, Monthly breakfast & many events and fun activities.
- Learning & development opportunities.
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Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.Â
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Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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Date Posted
06/01/2024
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