CSO Team Leader

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

As a CSO Team Leader you will be a team coach and you will be responible to co-ordination and development to provide premium class costumer service. You will act as the prime contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximise asset productivity according to CHEP strategy.

Team Management

• Assess, motivate and develop the team through coaching and personalised development plan

• Build a continuous improvement culture, introducing best practice, new ideas and opportunities

Process Improvement

• Assess account management current activities to define improvement areas, tasks accountability and team performance KPIs

• Optimize processes to develop internal best practices and foster knowledge and expertise sharing

• Create activity-guidelines to facilitate induction to new members and guarantee service consistency

Customer satisfaction

• Take preventive action to ensure that customer satisfaction is maximised

• To react positively to problems identified and undertake root cause analysis

• Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.

What we offer

• Competitive remuneration package incl. annual bonus based on company & personal performance

• 48 hours per annum to use for volunteering projects

• Multiple training and development opportunities 

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].