CSP Onboarding Program Manager

CSP Onboarding Project Manager

Vonage Professional Services Mission

We help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. We apply customer, business, technical and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate and train. Their success is our success.

Why this role matters

Professional Services Project Management defines the value proposition, work plan, resource needs, timeline and budget for customer service delivery projects. We manage people and capital requirements to achieve project objectives on time, within scope and on budget. You can join our team as a Professional Services Project Manager II, helping with project planning, direction, prioritization, facilitation, change management and delivery.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What will you do

• Lead project governance and onboarding programs for Vonage certified reseller partners (CSPs)
• Establish scalable, repeatable CSP onboarding implementation plans that can be utilized as the program expands
• Work with cross-functional Vonage stakeholders in Product, Engineering, IT and Sales to define project plans and requirements scope based on CSP needs and expectations.
• Support all aspects of project planning and execution, including:
  • Requirements gathering,
  • Chartering,
  • Scope definition,
  • Project planning, resource estimation and staffing,
  • Risk and change management,
  • Close-out,
  • Reporting.
• Facilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out.
• Ensure CSP needs and expectations are considered and addressed in all project phases.
• Prepare and update project-related communication and presentation packages.
• Monitor metrics and report on progress, issues and status.
• Ensure overall project management consistency and adherence to Vonage standards, practices and policies.
• Participate in post-project evaluation sessions.
• Identify and recommend process improvement strategies.

What you will bring

• Strong experience with cross-department project coordination.
• Strong organizational and prioritization skills.
• Strong facilitation experience.
• Strong interpersonal and communication skills, including technical writing skills.

Ability to:

• Influence project assessment, planning, design, development and implementation processes.
• Work effectively externally with client managers and functional stakeholders and internally with business, technical and operational teams.
• Help spin-up new teams and determine the most effective project management methodology suitable for given situations and objectives. 
• Apply analytical skills to evaluate and interpret technical and system problems.
• Work effectively with technical and non-technical people.

Requirements

• Bachelor's degree in a relevant field (Computer Science, Engineering, or related discipline) or equivalent practical experience.
• Minimum of 10 years of experience in project management, with a focus on Telephony projects for at least 3 years (latest experience) preferred.
• In-depth knowledge and hands-on experience with telco infrastructure, infrastructure technology, application integrations.
• Proven track record of successfully delivering complex projects on time and within budget.
• An understanding of programming languages, web development frameworks, databases, and networking concepts.
• Excellent communication, collaboration, and leadership skills, with the ability to effectively manage stakeholders and diverse project teams.
• Experience with Agile methodologies (Scrum, Kanban)
• Demonstrated problem-solving and decision-making abilities, with a keen eye for detail and a focus on delivering high-quality results.
• Strong documentation and reporting skills, with the ability to create clear and comprehensive project documentation.
• Domain knowledge in telecommunication (CPaaS) is a plus.
• Must be able to travel up to 50% of the time